C R M I T - Solutions On Demand

Today, organizations that have adopted service-oriented environments are experiencing dramatic results, including increased revenues, increased customer satisfaction, lower operational costs, and higher returns on their existing technology investments. Service-Oriented Architecture is an IT strategy that organizes the discrete functions contained in enterprise applications into interoperable, standards-based services that can be combined and reused quickly to meet business needs.

By organizing enterprise IT around services instead of around applications, SOA provides key benefits:

• Improves productivity, agility and speed for both Business and IT
• Allows IT to deliver services faster and align closer with business
• Allows the business to respond quicker and deliver optimal user experience
• Masks the underlying technical complexity of the IT environment

This results in more rapid development and more reliable delivery of new and enhanced business services.

Business Benefits of Service-Oriented Architecture

• Efficiency: Transform business processes from siloed, replicated processes into highly leveraged, shared services that cost less to maintain.
• Responsiveness: Rapid adaptation and delivery of key business services to meet market demands for increased service levels to customers, employees, and partners.
• Adaptability: More effectively rollout changes throughout the business with minimal complexity and effort, saving time and money.

IT Benefits of Service-Oriented Architecture

• Reduced Complexity: Standards-based compatibility versus point-to-point integration reduces complexity
• Increased Reuse: More efficient application/project development and delivery through the reuse of shared services, previously developed and deployed
• Legacy Integration: Legacy applications, leveraged as re-usable services, lowers the cost of maintenance and integration