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Social CRM : B2B & B2C Scenarios


Today we got an interesting Presentation link about “Social CRM in B2B”. We opened it eagerly and alas, it was in French!

No worries, sooner or later, someone will translate it to English. But still, we wanted to browse thro’ the slides and found two fantastic images comparing visually how Social CRM approach differs between B2B and B2C. Thought of sharing them with you.

Before we get to that, few words about this presentation, It was prepared by BroadVision ( and all rights to the below two pictures belong to them. The original slides are here (If you know French) :

Social CRM at B2C:

Social CRM at B2B:



2 thoughts on “Social CRM : B2B & B2C Scenarios

  1. Thanks for your post.

    If you want to access the original version, in English, made by Richard Hughes, BroadVision’s Director of Product Strategy, please visit this blog post:

    It includes a video version in English.

  2. Hi,

    I’m glad you like the images! I have a video recording of the presentation in English at

    You can also find the original blog post (a little old now) that these images were used in here

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