CRM++ Email Workbench: Stitching the worlds of CRM and E-mail

In today’s world the ‘Customer Satisfaction’ and experience is a key performance indicator within any business verticals. Thus, Service requests/ complaints/ grievances coming from the customers through multiple communication channels; CRM Systems, E-mail, Phone etc. needs to be administered well. Till date the E-mail Messages sent / responses received from the customers were manually updated … Continue reading CRM++ Email Workbench: Stitching the worlds of CRM and E-mail

Social CRM Vendors

We are collecting list of Social CRM Vendors. Found this list at a survey we attended at: https://www.surveymonkey.com/s.aspx?sm=8LQyPjxhshhLbXDDnSpBjyDT1VbEA6JKj7wqS%2bAA4ig%3d   Please add more names which may be missing here, Let us make this a complete repository of SCRM solutions:   Thomson Reuters-Hubbard one Attensity Sword Ciboodle Inside View Salesforce Clara Bridge Global Park Marketo Jive Teligent … Continue reading Social CRM Vendors

How to download Oracle CRM On Demand Desktop – Offline Client for Oracle CRMOD R19

Step 1 - Sign-in to https://edelivery.oracle.com/ using SSO - If you have not yet registered with edelivery.oracle.com/, you need to do it before proceeding. Step 2 - Read Terms and Restrictions, Accept the Electronic Delivery Trial License Agreement and Export Restrictions, and then click Continue. Step 3 - Media Pack Search: Search for the Oracle CRM … Continue reading How to download Oracle CRM On Demand Desktop – Offline Client for Oracle CRMOD R19