Oracle Fusion CRM in the Cloud

Oracle launched the most advanced CRM in the cloud, Oracle Fusion Customer Relationship Management (CRM) and introduced Oracle's enterprise-grade CRM cloud applications in the OOW, 2011. This would bring in a lot of demand as going forward everything would be on cloud, making it more accessible and flexible.  Oracle Fusion CRM Cloud Service delivers best-in-class … Continue reading Oracle Fusion CRM in the Cloud

Customer Satisfaction – Our top priority

To continue with our Customer reflections: One of the leading technology client had this to say About Us….. “I thank you for a job well done. Please pass to all your team my greatest appreciation for all the work that they did. I have found your team to be driven to common goals and deadlines … Continue reading Customer Satisfaction – Our top priority

OOW Updates

OOW 11 is focused on extreme performance and complete solution from Oracle ( Hardward + Software) On premise, Cloud, Hybrid offerings Fusion is gaining momentum with several 1000 customers worldwide Sun corp is part of Larry’s presentation-  Moving to Exadata/Exalogic infrastructure Announcement of Exalytics – Extreme performance Oracle Enterprise manager has features to monitor, deploy … Continue reading OOW Updates

Oracle Open World News

OOW has a session on ‘Integrating Oracle CRM On Demand into Your Enterprise Architecture’ today.  Session Highlights: Oracle provides prebuilt open and standards-based integration between Oracle CRM On Demand and other Oracle applications. Additionally, Web services and partner solutions enable a vast range of integration options to help organizations address their unique requirements. In this … Continue reading Oracle Open World News

Life Sciences CRM On Demand for Sales Force Effectiveness

About the session: Oracle CRM On Demand Life Sciences Solution has provided world-class CRM for maximizing the value of customer relationships and driving superior business results. The growing demand in the market arena and the needs of pressurized Sales and Marketing departments of Pharmaceutical industry, has led to a variety of updates in the new … Continue reading Life Sciences CRM On Demand for Sales Force Effectiveness

Why Not? — There Is Nothing Like Too-Much-Customer-Service

What is the height of Customer Service? There are many examples. I found one very interesting sample in Robert Spector’s Book “Get Big Fast”. This incident is narrated by Richard Howorth, owner of Square Books, a leading bookstore in Oxford, Mississippi. (Image Courtesy: http://www.flickr.com/photos/nealmoore/4228473030/) One day, a lady entered Richard Howorth’s bookstore and started shouting. … Continue reading Why Not? — There Is Nothing Like Too-Much-Customer-Service