Emails inside CRM

Sugar CRM, the famous open source CRM solution has recently made this announcement: our new email archiving capability that lets you save and access email from all your accounts and contacts right inside Sugar Very interesting trend. Seeing Emails inside CRM and the ability to respond to accounts and contacts from there itself, will be … Continue reading Emails inside CRM

Is CRM Essential?

We think so. If you look at some examples of what will happen without CRM, it is easy to realize the importance of having a right CRM solution in place. For example, Refer to this news article : http://www.dailymail.co.uk/news/article-2055596/Npower-fined-2million-failing-customers.html In a nut shell, Energy Giant NPower is fined £2million for the way they handled customer … Continue reading Is CRM Essential?

New Customer For CRM++ Self Service Portal

What a great way to start the week! We just got the news that CRMIT has won the competitive tender for implementing the portal for one of UK's major business service organizations. We will be deploying our CRM++ Self Service Portal solution to this customer. Self Service Portal ("SSP" in short) is one of the … Continue reading New Customer For CRM++ Self Service Portal

Target Right

Segmenting your customer base and targeting a right marketing message to each one of them is an important aspect of CRM. Our Director Naga Chokkanathan writes about this with a simple example in this blog post: We have a BPO / Call Center in our building, yesterday I saw a notice there for a “Free … Continue reading Target Right

Google offers free websites to Indian SMBs

Today Google India is announcing ‘India Get Your Business Online’, a first-of-its kind program to offer free websites, domain & hosting services to small medium businesses in India. Designed with local partners, the program provides Indian businesses the tools and resources to establish a website, find new customers, and grow their businesses.  Check out the … Continue reading Google offers free websites to Indian SMBs