More Leads = More Sales?

Does Generating More Leads Help With Better Sales Revenue? With the economy being so tough and buyers taking too long for making purchasing decisions, most businesses are becoming too concerned about selling products and services. And as per the generic approach, “More Leads = More Opportunities” people are busy populating the pipelines with leads, in … Continue reading More Leads = More Sales?

Oracle Fusion CRM : A Boom For Sales Performance Management

Oracle Fusion Customer Relationship Management (CRM), is boom for sales performance management, because of these main reasons: Sales planning, prospecting and productivity are the key challenges for a sales rep to increase their sales performance. Oracle Fusion CRM delivers these three areas for better results and revenues Sales information is configured on Role-based user experience … Continue reading Oracle Fusion CRM : A Boom For Sales Performance Management

SmartCon

Sugar CRM conducts a conference called SugarCon and they are promoting it heavily through various channels. Today I got an Email about this conference and found a curious announcement there: To be frank, there is nothing new in this scheme: All major conferences invite experts to present sessions It is quite common to ask them … Continue reading SmartCon

How Oracle Fusion CRM Handles Multilingual Implementations

Oracle Fusion CRM comes with an interesting architecture for handling multi language implementations. This means, during the initial deployment phase itself, number of languages can be configured so that the user can choose their preference during login. In fact, Fusion CRM Provides two language choices when any user logs in: Default Application Language Current Session … Continue reading How Oracle Fusion CRM Handles Multilingual Implementations

Social Media Q & A

Rypple.com posted some interesting questions regarding usage of Social Media in today's enterprises. I have tried to address them based on our experience in handling Social Media / Social CRM Projects. Please share your thoughts too: What companies are using social media internally? Almost all companies need to adopt this sooner or later. But as … Continue reading Social Media Q & A

Law Of Non Resistance : How It Works?

Whenever we refuse to accept a situation, we actually put in more power to it and this makes it even harder to solve. The moment we decide to resist it, we direct negative energy to that object or situation and this makes the problem appear even bigger. We start losing hopes, feel dis-empowered and ultimately lose the … Continue reading Law Of Non Resistance : How It Works?

Visual Navigation Of Customer Support Calls

Today I noticed an interesting question in Quora (http://www.quora.com/How-long-will-it-be-until-I-can-navigate-automated-customer-service-calls-visually) about Visual Navigation of Customer Support Calls How long will it be until I can navigate automated customer service calls visually? My phone has a screen on it. I don't want to listen carefully to your menu options, even if they have recently changed. Very interesting … Continue reading Visual Navigation Of Customer Support Calls

Finding Time For Yourself

Some simple tricks for finding time for yourself: 1. De-clutter your schedule Look at your timesheet for time wasters Analyze timesheet to find tasks you spend most of your time with least results/ satisfaction Try and be more efficient in selected activities Drop / reduce time for few activities which may not make serious sense … Continue reading Finding Time For Yourself

Twitter’s Self Service Advertising Platform & What it means for Social CRM

Buzz is that Twitter has launched a Self Service Advertising Platform for certain markets. We can expect it to go mainstream soon. For quite sometime, Twitter uses promoted tweets, promoted trends etc., to make money. But they were not as self-service as Google Ads or few other alternatives. Having a system where people can manage … Continue reading Twitter’s Self Service Advertising Platform & What it means for Social CRM