blog.crmit.com

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”

What To Monitor In A Tweet?

1 Comment

One out of every three Twitter users talk about brands in their tweets and that’s a fact. This is a good way to keep an eye on your brand. A tweet may look very small and even insignificant, but actually there are so many things that you can monitor in a single tweet. There is lot of business information that can be driven from this amazing social media tool. You can know a lot about your customer and their feelings by just carefully observing the tweets they write. Check out this picture, which talks about various things you can track from a single tweet.

There are various factors that can be considered while looking into a tweet of one of your customers or prospects and this can be mapped to your CRM data, as well. While Twitter not only works as an opinion poll, it also helps people to build an instant “backchannel”. And if your prospects are online most of the time, monitoring the tweets and responding to them promptly, can immensely help with business development and augmenting customer service.

Charu Mehta

CRM Consultant, CRMIT

One thought on “What To Monitor In A Tweet?

  1. I was suggested this blog by way of my cousin. I’m not positive whether or not ths put up is written by
    means of him as no one else understad such distinctive approximately my trouble.You’re incredible!

    Thanks!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s