Admit it. As consumers, we've all felt frustration . . . the confusing IVR, the long hold, the uncaring support agent, the seemingly Draconian rules that cost time and money. It’s amazing more people don’t take to violence. But sometimes they do. Her name is Mona Shaw, a 79 year old with a heart condition. … Continue reading Guest Post : Have I Got Your Attention Now?
Today, our CRM Consultant Mr. Suresh conducted an introductory session on Oracle's popular CX Product "RightNow". Sharing our notes from this event, in Mind Map format. Click Here to view the Mind Map in Full Size : http://www.flickr.com/photos/crmit/7870772132/sizes/l/in/photostream/
(Source : http://blog.planningpod.com/2012/08/16/4-unconventional-crm-strategies-for-touching-base-with-customers/) 1. Invoice Notes 2. "How Can We Improve?" Calls 3. Open House / Party 4. The "Project Completion" (Or "Transaction Completion") Thank You
In my Process consulting experience of 7 years to a Customer, who is one among the Top 15 most respected companies in the world, I learnt a few things about what a Customer expects a Process to do or not to do. Will try to share some of that learnings here. Your Family & Friends … Continue reading Guest Post : What Process Means To A Customer
From Gleanster's Whitepaper (http://www.sugarcrm.com/sites/default/files/whitepapers/Gleanster-Deep-Dive.pdf ) 1. Adding Value 2. Identifying Key Influencers, Building Relationships 3. Earning a conversation 4. Actively Monitoring Behavior 5. Having a presence on Social Media Channels 6. Establishing a Social Media Policy for Sales 7. Considering the Customer Experience
Recently, we conducted an internal Quiz Event for CRMITians, It was prepared by our CRM Consultant Ms. Tuhina Goel. Sharing the Q & A with you, try playing it in your own pace! Quiz on Prezi
The Biggest Oracle community event, OOW, "Oracle Open World" is going to start soon. Oracle has kick started the Social Media channels for this event. Here is a collection for you to use, to keep track of what's up with this mega event! Facebook : https://www.facebook.com/OracleOpenWorld Twitter : https://twitter.com/oracleopenworld Hashtag : #oow LinkedIn : http://www.linkedin.com/groups/Oracle-OpenWorld-114605 Instagram : http://statigr.am/oracleopenworld Pinterest … Continue reading Oracle Open World @ Social Media