Enabling Customer Experience (CX) with email integration to Oracle Fusion CRM

CRM++ Email Workbench now leverages the extensibility of Oracle® Fusion CRM framework for delivering effective customer service in addition to its existing integration capability with Oracle® CRM On Demand CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development … Continue reading Enabling Customer Experience (CX) with email integration to Oracle Fusion CRM

Candidate’s Experience, Recruiter’s Delight – It is all about Taleo (Oracle’s recent talent management acquisition)

Some statistics first … USA will need 22 million new college-educated workers and likely to see a deficit of 3 million workers with post- secondary degrees (Source: Help Wanted: Projections of Jobs and Education Requirements Through 2018, Georgetown University Center of Education and Workforce) Before the end of decade China will see a shortfall of … Continue reading Candidate’s Experience, Recruiter’s Delight – It is all about Taleo (Oracle’s recent talent management acquisition)

Fusion CRM Self Service Portal by CRMIT

CRMIT has developped a Self Service Portal which provides a comprehensive solution to empower end customers with quality services while reducing costs. Track, manage and resolve issues quickly within service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen relationships with customers. CRM++ Self Service … Continue reading Fusion CRM Self Service Portal by CRMIT

Eloqua – the most elegant piece in Oracle CX Strategy

Ever since Oracle acquired Eloqua (Dec 2012), I started exploring Eloqua‘s fitment into Oracle’s Cloud Strategy, more specifically Oracle’s Cloud CX StrategyI discussed in couple of my previous posts in terms of how Fusion CRM fills in Oracle CX Sales & Marketing Strategy and RN fills in CX Service Strategy. Saying that if you look … Continue reading Eloqua – the most elegant piece in Oracle CX Strategy