CRMIT has developped a Self Service Portal which provides a comprehensive solution to empower end customers with quality services while reducing costs. Track, manage and resolve issues quickly within service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen relationships with customers.
CRM++ Self Service Portal leverages the extensibility of Oracle® Fusion CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.
Originally Published on Oracle Blog