Upgrade to Best Practices, Not Just Your Budgets

Your CRM / CX environment is a strategic component of your business. Driving user adoption will be critical to the success of your customer experience strategies. You might have your budgets rolled up for the best of the technologies, but having the best practices in place is equally important.  Enabling you with the day-to-day support … Continue reading Upgrade to Best Practices, Not Just Your Budgets

RightNow CX integration for Twitter

RightNow CX integration for Twitter is an extension to Oracle RightNow Social Experience capabilities and enables the RightNow platform to instantly generate and distribute pre scripted response to queries / feedbacks posted by customers and consumers via Twitter. Oracle RightNow Social Experience is part of the market - leading Oracle RightNow CX Cloud Service, which … Continue reading RightNow CX integration for Twitter

Social Media in India 2012 : A Report Published By IAMAI, In Association With IMRB, eTech

Executive Summary  The second decade of the 21st century has seen the maturity of Social Media as a distinct digital entity. From being an avenue for simply connecting with family & friends, it is increasingly used for customer engagement, and is grabbing news headlines for other reasons. Facebook, which has been the undisputed leader in … Continue reading Social Media in India 2012 : A Report Published By IAMAI, In Association With IMRB, eTech