Social CRM Systems and their Benefits to a Business

Social CRM is the latest update in the Customer management Industry. With the sudden growth in social media platform, it’s through social CRM that you can connect in a more personal level with your consumers and track their daily activities. Nowadays, you will find a number of software systems that are ready to help you … Continue reading Social CRM Systems and their Benefits to a Business

IRCTC (www.irctc.co.in) and Customer (Citizen) Experience

It is written several times by several people on pathetic performance of Indian Railways online ticket booking site http://www.irctc.co.in. Still nothing stops me in writing this blog post as I believe there is lot more can be done by Government to make the basic facility of online ticket booking experience better. The fundamental issue to … Continue reading IRCTC (www.irctc.co.in) and Customer (Citizen) Experience