FREE WEBINAR: Creating Meaningful Customer Experience Tuesday, October 22, 2013 − 2:00 PM to 3:00 PM MDT One of the key elements of any CRM plan is integration, the unification of all your company's data sources and silo systems to create a single, holistic view of each customer.. Whether they are, business organization or … Continue reading Webinar: Creating meaningful Customer Experience with Unified CX Solutions
Oracle CRM OnDemand (CRMOD) Release 16 was my first encounter with a ready to use, complete End-to-End CRM application in a SaaS model, and its needless to say that I am biased towards this application. However, the reasons are not just personal; the application now in its 23rd release (with a roadmap to R24) has … Continue reading Oracle CRM OnDemand – Alive and Kicking?
Right contents in your social media fan pages, create a big impact in engaging your targeted audience. Though creating highly engaging contents is an art by itself, having right tools to build them is another major challenge / limitation to most of the Organizations. In the last post on Oracle Social Cloud we discussed about … Continue reading Create Interactive Social Media Posts using Oracle Social Cloud
Traditionally, CRM self service portals used to be the web support channel for customers. Some companies extended this concept and used such portals for employee management, dealer management etc. However, such use cases are very minimal. Even today, majority of the self service portals in the market focus on these standard functions only: Register / … Continue reading New Age Customer Self Service Portals for CRM