Customer experience is the set of perceptions a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more, and do more. To understand and help organization optimize and excel customer experience, CRMIT Solutions in association with Oracle is organizing a free webinar for creating meaningful customer experience “Improve Customer Experience by Understanding Every Customer with Unified CX Solutions” on Tuesday, December 3, 2013 from 10 AM to 11 AM MST.
The webinar will be delivered by Duane Nelson, Customer Experience Strategist, with Oracle who would be covering up various strategic components of the customer journey for creating meaningful customer experience by leveraging Unified CX solutions.
One of the key elements of any CRM plan is integration, the unification of all your company’s data sources and silo systems to create a single, holistic view of each customer. Whether they are, business organization or system-based silos, they all conspire to make customer journeys fragmented, painful and costly.
A typical customer journey includes interactions via contact center, corporate portals and conventional emails. Yes every call, every click, and every message counts. Enabling these journey points is paramount and Oracle is privileged to assist you in the strategic components to this journey via this webinar.
CX webinar will help you to learn how to design and deliver exceptional customer service models by creating tailored and targeted customer experience structures and processes. The webinar will also explore cloud-enabled customer experience solution in the industry for transforming any of the existing operational systems and infrastructure into a differentiated customer experience across the customer lifecycle.
Not to miss! This is the age of Customer Experience and this CX webinar will provide an excellent platform to Improve Customer Experience by Understanding Every Customer with Unified CX Solutions. So block your calendar.
To register and know more about the webinar click below: