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CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”


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Are you satisfying your customers to be your Brand Advocates?

Brand Advocacy The economy-sensitive industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, companies are under extreme pressure for developing innovative customer experience solutions for markets and to match the customers’ varying demands.

Brand AdvocacyWe can hardly find any difference in services offered to customers across industries. An easy way to fight against competition and create a strong flagship brand is to convert the existing customers to brand advocates. Brand advocates are highly satisfied customers who are most likely to recommend a product or service to others; therefore it is highly critical for companies to motivate satisfied customers to advocate a brand.

Executives estimate that their potential revenue loss for not offering a positive, consistent and brand relevant customer experience is 20%. 49% of the executives believe that customer will switch brand due to poor customer experience but the reality is that 89% of the customers say that they have already switched due to poor customer experience service. 44% of the executives believe that customers are willing to pay for a greater customer service but the fact is that 86% of the customers say that they are already doing so. So about 93% of C-level executives say improving their customer’s experience is one of their top three priorities in the next two years that means boosting customer service excellence, converting the existing customers to loyal customers and  turning them their brand advocates to create a strong brand.

Brand advocates help the advocated company in many ways – they reduce marketing effort, attract new customers, increase brand visibility and so on. Companies should strive hard to deliver on products and services to keep customers satisfied. But what converts them into advocates is not satisfaction, but customer delight. Customer delight is a result of company’s extended engagement efforts for its customers; it’s a way for the company to make its customers feel special. According to me, key methods necessary for this conversion to happen are:

Brand-AdvocacyHence, I feel companies must strongly focus their efforts to build increasing number of brand advocates. Remember, advocacy is not triggered by offers or promotions, but it is a result of continuous nurturing and respect for customer relationships.

CRMIT Solutions a pioneer in delivering SaaS based customer experience consulting & solutions from sales force to socially enabled business intelligence, offers the broadest and deepest portfolio of customer experience solutions that address all customer touch-points. The solution provides rich functionality to support the specific business needs for organizations of every size, to deliver a superior customer experience and satisfying your customers to be your Brand Advocates. With over 200+ certified CRM consultants and over 250+ successful CRM deployments globally, CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, travel & transportation and public sector.


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CRMIT Solutions’ CRM++ Asterisk Telephony Connector Achieves Validated Integration with Oracle RightNow Cloud Service

CRM++ Asterisk Telephony Connector offers a comprehensive integrated telephony channel solution for Oracle Service Cloud. Oracle RightNow Cloud Service customers can now directly access Asterisk Telephony features through the CRMIT Solutions’ Unified Agent Desktop enabling an efficient cross channel customer experience.

Oracle RightNow  Cloud Service

CRMIT Solutions, a contact center and mobile experience solution provider specializing in marketing, sales force & service automation, CRM implementation & migration, training and user adoption solutions, announced today  it has achieved Oracle Validated Integration of CRM++ Asterisk Telephony with Oracle RightNow Cloud Service, a component of Oracle Service Cloud. CRMIT Solutions is a Platinum level member in Oracle PartnerNetwork (OPN).

To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving Oracle Validated Integration, CRMIT Solutions has been recognized by Oracle for its integrated Oracle RightNow Cloud Service offering that can help enable organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that strengthen customer relationships, and help reduce costs by maximizing agent efficiency.

”Achieving Oracle Validated Integration gives our customers confidence that the CRM++ Asterisk Telephony Connector for Oracle RightNow Cloud Service is functionally sound and performs as tested,” said Kevin O’Brien, Senior Director, ISV and SaaS Strategy, Oracle.  “For solutions deployed on-premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”

Vinod Reddy, Founder & CEO, CRMIT Solutions

Vinod Reddy, Founder & CEO, CRMIT Solutions

“The CRM++ Asterisk Telephony Connector for Oracle RightNow Cloud Service showcases CRMIT Solutions focus and commitment to extend the Customer Experience (CX) expertise to our existing and potential customers,” said Vinod Reddy, Founder & CEO, CRMIT Solutions.

 


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CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. 

Email Workbench V1.4

Email Workbench V1.4

CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on Sales, Service, Marketing & Social Cloud,  announced the release of upgraded CRM++ “Email Workbench v1.4”.

The CRM++ Email Workbench v1.4 continues to enhance users business processes and in-turn their customers’ experience with upgraded features including multiple file attachments, upgraded TinyMCE Editor, improved image embedding & preview, improved template management, draft functionality, print preview and BCC recipient.

CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without users having to remember to copy or forward.

The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless automation of service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.

Customer experience is of paramount importance to any customer centric organization and a positive Customer Experience (CX)s enable businesses to attract more, retain more, sell more, sell for more, and do more.

Naga Chokkanathan, Director, Innovations, CRMIT Solutions

Naga Chokkanathan, Director, Innovations, CRMIT Solutions

Email Workbench v1.4is a testimony of our continued efforts to enable our customers with improved business processes and customer experience.” said Naga Chokkanathan, Director, Innovations, CRMIT Solutions “The set of new enhancements to this version is a result of customer feedback through multiple workshops that we conducted to map the customer journey, making best use of the cutting edge technology” he added

The version is currently available for Oracle CRM On Demand & Oracle Sales Cloud

To explore more about Email Workbench  click below
Datasheet for upgraded Email Workbench v 1.4