Month: February 2014

Are you satisfying your customers to be your Brand Advocates?

by Deepti Sharma, posted in Analytics, CRM, CRMOD, Customer Service, CX, CXM, Lead Generation, Mobile CRM, New Customer, Oracle, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, oracle sales cloud, SaaS, Sales Cloud, Social CRM, Social Media, SocialCRM++, SSP, User Adoption, User Experience, UX

The economy-sensitive industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, companies are under extreme pressure for developing innovative customer experience solutions for markets and to match the customers' varying demands. We can hardly find any difference in services offered to customers across industries. An … Continue reading Are you satisfying your customers to be your Brand Advocates?

CRMIT Solutions’ CRM++ Asterisk Telephony Connector Achieves Validated Integration with Oracle RightNow Cloud Service

by Deepti Sharma, posted in Analytics, Cloud, CRM, CRMOD, Customer Service, CX, New Customer, Oracle CRM On Demand, Oracle Fusion CRM, oracle sales cloud, Sales Cloud, User Adoption, User Experience

CRM++ Asterisk Telephony Connector offers a comprehensive integrated telephony channel solution for Oracle Service Cloud. Oracle RightNow Cloud Service customers can now directly access Asterisk Telephony features through the CRMIT Solutions’ Unified Agent Desktop enabling an efficient cross channel customer experience. CRMIT Solutions, a contact center and mobile experience solution provider specializing in marketing, sales … Continue reading CRMIT Solutions’ CRM++ Asterisk Telephony Connector Achieves Validated Integration with Oracle RightNow Cloud Service

CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

by Deepti Sharma, posted in CRM, CRMOD, Customer Service, CX, Email Workbench, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, oracle sales cloud, Press Release, Sales Cloud, User Adoption, User Experience, Why CRM?

The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important customer email activity all within the CRM system.  CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience … Continue reading CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience