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CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”

Go Live in less than 5 weeks with CRMIT’s Fixed Scope Offering for Oracle RightNow CX Cloud

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Oracle Service Cloud SolutionsTo thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery. Oracle RightNow CX Cloud ServiceThe Oracle RightNow Cloud Service Fixed Scope Offering (FSO) from CRMIT Solutions is specifically designed by incorporating leading practices to provide a fast track implementation and get clients up & running on Oracle Service Cloud quickly, reliably with minimum-risk and maximum-ROI. Oracle RightNow CX Cloud Service Fixed Scope – Core Functionalities

  1. Knowledge Management (Knowledgebase articles / Smart Assistant /Guided assistance / Standard texts / Analytics and Reporting)
  2. Incident / Email Management (Incident and contact creation / Queue Management / SLAs / Escalation Management / Staff and Profiles creation)
  3. Web Self-Service (Customer Portal Configuration / Self- Service / Self Service for Facebook)

CRMIT Implementation scope for Oracle Service Cloud How Are We Different Specialized Partner for Oracle Service CloudCRMIT Solutions is Platinum level member of Oracle PartnerNetwork (OPN) with an OPN Specialized status for Oracle RightNow CX Cloud ServiceWith Certified Oracle RightNow consultants, solution architects, implementation & support specialists, we offer an approved rapid deployment solution to deliver projects more quickly, cost effectively and with enduring knowledge transfer. Go Live in Less Than 5 Weeks with teh support of Certified Oracle Consultants Follow our best practice guidelines and project plan, throughout the life-cycle of project for a successful RightNow CX Cloud Service release to accomplish your overall business objectives. Key Features

  • Proven fast track methodology
  • Fast Setup, configuration, testing and deployment of multiple Oracle Service Cloud modules.
  • Clearly defined application scope
  • Proven approach, deliverable, roles, responsibilities.

Key Benefits

  • Rapid implementation
  • Lower cost
  • Faster ROI – results from day one
  • Low risk
  • Best practices deployed through Oracle RightNow CX  Cloud Service

Implementation Approach and Methodology Our fixed scope offering is based on CRMIT Solutions’ proven deployment method for fast track deployment of Oracle Service Cloud. Go Live in 5 Weeks for Oracle Service Cloud The method has five phases namely

  1. Discover & Define
  2. Configure
  3. Go Live
  4. Post production warranty

Implementation Scope CRMIT Solutions’ guide you through each step of the process so that you clearly understand the activities being performed, what comes next, and how we best partner together for success. CRMIT Solutions’ robust proven approach and rich experience in fast track solution deployment will ensure that clients get the quickest deployment at lowest risk and maximize the ROI. Next Step To start your journey towards realizing your modern day CX service vision, please contact us at: sales@crmit.com To learn more about our offering visit, http://www.crmit.com/solutions/service_cloud.html

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