Go Live in less than 5 weeks with CRMIT’s Fixed Scope Offering for Oracle RightNow CX Cloud
To thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.
- Knowledge Management (Knowledgebase articles / Smart Assistant /Guided assistance / Standard texts / Analytics and Reporting)
- Incident / Email Management (Incident and contact creation / Queue Management / SLAs / Escalation Management / Staff and Profiles creation)
- Web Self-Service (Customer Portal Configuration / Self- Service / Self Service for Facebook)
CRMIT Solutions is Platinum level member of Oracle PartnerNetwork (OPN) with an OPN Specialized status for Oracle RightNow CX Cloud Service. With Certified Oracle RightNow consultants, solution architects, implementation & support specialists, we offer an approved rapid deployment solution to deliver projects more quickly, cost effectively and with enduring knowledge transfer.
- Proven fast-track methodology
- Fast Setup, configuration, testing and deployment of multiple Oracle Service Cloud modules.
- Clearly defined application scope
- Proven approach, deliverable, roles, responsibilities.
Key Benefits
- Rapid implementation
- Lower cost
- Faster ROI – results from day one
- Low risk
- Best practices deployed through Oracle RightNow CX Cloud Service
Implementation Approach and Methodology Our fixed scope offering is based on CRMIT Solutions’ proven deployment method for fast-track deployment of Oracle Service Cloud.
- Discover & Define
- Configure
- Go Live
- Post production warranty
Implementation Scope CRMIT Solutions’ guide you through each step of the process so that you clearly understand the activities being performed, what comes next, and how we best partner together for success. CRMIT Solutions’ robust proven approach and rich experience in fast-track solution deployment will ensure that clients get the quickest deployment at lowest risk and maximize the ROI. Next Step To start your journey towards realizing your modern day CX service vision, please contact us at: sales@crmit.com To learn more about our offering visit, https://www.crmit.com/services/salesforce-service-cloud-consulting.html
Tags: contact center solution, CRMIT solutions, Customer Experience, mobile experience, Oracle RightNow CX, Oracle service cloud, Social Media