Previously “Customers” object included both organizations and individuals to whom we sold. Organizations were called Customers and Individuals were called Consumers. But from R8, Organizations and Individuals are separated and are now called Accounts and Contacts respectively.
Previously Customers had to be designated as Sales Accounts for association with opportunities. Now this condition is removed and Accounts could be either ‘Customers’ or ‘Prospects’.
In Application Composer, the account related object “Trading Community Organization Profile” is now called “Account”.
Contacts now include people related to accounts and people to whom we sell directly.
This change allows to create, search, and manage contacts to whom you sell directly and business contacts in one place.
In Application Composer, the Contact related object “Trading Community Person Profile” is now called “Contact” and “Trading Community Customer Contact Profile” is now called “Customer Contact Profile”.
With these changes the confusion around selecting the correct object for setting up fields, pages and rules for Accounts and Contacts is removed.
From release 9, Appointments, Tasks, and Interactions are now stored in one activities object. The single activities object offers full support for configuration and customization, reporting and security.
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