In the age of progressive human civilization and cutthroat competition, it is quite evident that every service organization has to strive in achieving better customer experience by being at par with technological advancements. According to Gartner, 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels … Continue reading Chatbot – a key essential for next-gen customer experience
In a highly competitive marketplace, most of the companies are facing decreased revenue and customer attrition. As the world is shifting to artificial intelligence, companies are also looking forward to how they can use AI to the fullest. More than 30 percent of companies are expected to pursue advanced analytics and cognitive computing to stay … Continue reading Next Gen Sales with Predictive Product Prescriptions & Cognitive Learning
As a modern marketer and strategic decision maker, you would always be looking for measuring your success with respect to your campaign objectives. Not every campaign directly leads to dollars and cents. Some campaigns raise awareness of your brand, while others might bring visitors to your blog – both help increase profits in the long … Continue reading Key Measures of Marketing Success
When it comes to the world's biggest, busiest SaaS conference, Salesforce makes it mark with 4 days of inspiration, innovation, learning, fun, and giveaways. More than 170,000 attendees from 83 countries descended on San Francisco this week to attend the annual Salesforce Dreamforce conference. The firm used the conference to unveil a multitude of new … Continue reading 5 Key Takeaways From Dreamforce’18
In the era of digital marketing, most of the companies starting from enterprises to mid-level businesses have adopted marketing automation rapidly. They have already discovered, implemented and addicted to the value and deliverability of the marketing automation. In fact, Gartner predicted that 85 percent of customer relationships with business will be managed without human interaction … Continue reading Are You Ready To Build a Predictive Marketing Strategy?
When you combine the convenience of modern-day telephony with the power of data – that is, computers, the internet and all the information you can from it – you get the power tool that every business should have. That's what Computer Telephony Integration is all about. This integration is your key to a better performing … Continue reading Contact Center Technology Essentials
In a digital era, CX is centric to buying influence, the experience that the customer expects is some magic to happen. By definition, there is a novelty in a startup product or service. For example, The search engine of Google or the connectivity of FaceBook or the visual impact of Instagram is to what is … Continue reading Why do you need Enterprise Incubation?
As a modern marketer, you’ve probably spent ample time and effort in determining the right content and promotions to offer in multi-channel campaigns, along with the right times and cadence. With all the channels available to the marketers for creating awareness of a new/existing product or offers related to the product, email marketing still stands … Continue reading How can you leverage your email marketing capabilities with AI?
Salesforce World Tour 2018 took Sydney by storm on March 6 at the International Convention Centre. The event was jam-packed with learnings, insights, product demos. This event attracted more than 11,000 attendees keen to see how customers, partners & trailblazers are leveraging their Salesforce Platform to create connected customer experiences, learn new skills, innovate at … Continue reading 3 key takeaways from Salesforce World Tour Sydney
In a few weeks, the International Convention Center in Sydney will be home to the Salesforce World Tour. If you’re a customer of Salesforce, or just interested in the latest trends and technologies, the World Tour is the place to be. Salesforce events have always been viewed as one of the most innovative events. The … Continue reading Why you should visit the Salesforce World Tour Sydney