Why you should visit the Salesforce World Tour Sydney

In a few weeks, the International Convention Center in Sydney will be home to the Salesforce World Tour. If you’re a customer of Salesforce, or just interested in the latest trends and technologies, the World Tour is the place to be. Salesforce events have always been viewed as one of the most innovative events. The … Continue reading Why you should visit the Salesforce World Tour Sydney

Legacy Vs Modern Service Desks

Customers have changed, products have changed, the way they interact with the products have changed, then why should the service desk be the same? It is time Legacy service desks move and give way to Modern Service Desk solutions. First Time Resolutions: Earlier, customers being able to connect to companies on their preferred channel itself … Continue reading Legacy Vs Modern Service Desks

Lead-to-Quote-to-Cash: Inefficiencies and Remedies

From the moment a lead lands in the CRM system, till it gets converted to dollars, there is an interesting (and sometimes long) cycle. Different players get involved, with different motivations, which have the potential to make it a very inefficient process. However, this can be addressed by understanding various inefficiencies that can come up, … Continue reading Lead-to-Quote-to-Cash: Inefficiencies and Remedies

Convert Data Into Insight -Oracle BI Cloud Services

Oracle Business Intelligence Cloud Service gives an easy, affordable analytics in the cloud—so you can convert data into insight as fast as you can click. Start Instantly—Start your analysis instantly—upload your own files, drag and drop to build the report/dashboard. Easy search, dynamic navigation, and contextual analytics will help guide you through your data, so you … Continue reading Convert Data Into Insight -Oracle BI Cloud Services

Oracle Service Cloud and Oracle Field Service for Customer Experience Excellence

Leveraging Oracle Service Cloud and Oracle Field Service to provide world-class Customer Experience You are an Organization that sells and services A/C units to various Consumers, what are the typical Complaints you face I’ve purchased the A/C and waiting for over two days for it to be installed Don’t buy this product, the service is … Continue reading Oracle Service Cloud and Oracle Field Service for Customer Experience Excellence

Customer Service using Customer Journey Mapping

Customer Service and Beyond Customer Service goes well beyond just after sales.  It's about directly, as well as indirectly, servicing the customer as they progress through the various stages. One of the frameworks available for us to map these various direct and indirect touch points and then plan for delivering an effective Customer Service is Customer … Continue reading Customer Service using Customer Journey Mapping

Sales Performance Management & FieldSalesPro: Maximizing Sales Team Performance

Companies around the world are focused on maximizing sales team performance and execution, yet most struggle to achieve the outcomes necessary to face today's business challenges. Oracle Sales Performance Management (SPM) helps to create more performant sales organizations with balanced territory planning, informed quota allocations and better incentive management. With SPM, Sales organizations also need … Continue reading Sales Performance Management & FieldSalesPro: Maximizing Sales Team Performance

Incentive Compensation in Retail Industry

The retail landscape is increasingly dominated by stores. But the headlong rise of e-commerce has put extreme pressure on retailers to become more efficient, and to justify their bricks and mortar existence to customers. Retailers are recognizing that traditional retail needs to be retooled and their key differentiator could be that employee standing in the … Continue reading Incentive Compensation in Retail Industry

Quote Management – Quote Simple. Quote Smart

Shouldn't Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to some extent, is the CRM's final touch point. Once an opportunity is won, it is assumed that it gets converted … Continue reading Quote Management – Quote Simple. Quote Smart