Category: B2C

Webinar: Creating meaningful Customer Experience with Unified CX Solutions

by CRMIT Solutions, posted in B2B, B2C, CRM, Customer Service, CX, CXM, User Experience, UX

FREE WEBINAR: Creating Meaningful Customer Experience                   Tuesday, October 22, 2013 − 2:00 PM to 3:00 PM MDT One of the key elements of any CRM plan is integration, the unification of all your company's data sources and silo systems to create a single, holistic view of each customer.. Whether they are, business organization or … Continue reading Webinar: Creating meaningful Customer Experience with Unified CX Solutions

Understand & Analyze Your Prospects’ Digital Body Language With Oracle Marketing Cloud

by CRMIT Solutions, posted in B2B, B2C, Cloud, Customer Service, Marketing

Face language and body language are important components in everyday communication. Many times you may be hearing something, but the other person would be meaning something totally different. They may be hiding the real message intentionally or unintentionally. Either way, success in communication happens only when we understand the real message, whether the other person … Continue reading Understand & Analyze Your Prospects’ Digital Body Language With Oracle Marketing Cloud

Social CRM For Service Teams

by CRMIT Solutions, posted in B2C, Collaboration, Communication, CRM, Customer Service, Feedback, How To, People Management, Personalization, Service Management, Service Request Management, Social CRM, Social Media, Tips & Tricks, Uncategorized, Why CRM?

One common source where people are sharing content online more than ever is certainly the social networking environment. This is the largest source of direct, honest and outspoken opinions and community assistance. While this real time social media thing is global, uncontrollable and dynamic that lets your prospects and customers talk about you online, it … Continue reading Social CRM For Service Teams

Sports and CRM

by CRMIT Solutions, posted in B2C, Brand, Campaigns, Case Studies, Collaboration, Communication, CRM, Customer Service, How To, Loyalty Management, Marketing, Media, Personalization, Service Management, Social CRM, Social Media, Tips & Tricks, Uncategorized, User Experience, UX, Why CRM?

Sports & CRM Applications : This Works Great Don’t feel surprised if an organization suddenly seems much more familiar with your tastes and preferences. Yes, this is actually grabbing attention these days. Recently, a well-known professional baseball team from Boston deployed a Sports CRM app. It rolled out the application in luxury sales only, which … Continue reading Sports and CRM

Oracle CRM On Demand For Travel Industry : Part 3

by CRMIT Solutions, posted in B2B, B2C, Case Studies, CRM, CRMOD, How To, Oracle, Oracle CRM On Demand, Uncategorized

Custom Itinerary Management With Oracle CRM On Demand Continuing our discussion (Part 1, Part 2) on CRM systems, this article will be more focused towards how Oracle CRM On Demand (CRMOD) can facilitate you with itinerary management. As it is said, “more the travelers can do online; more the company’s bottom line reaps benefits”. It … Continue reading Oracle CRM On Demand For Travel Industry : Part 3

Oracle CRM On Demand For Travel Industry : Part 2

by CRMIT Solutions, posted in B2B, B2C, Case Studies, CRM, CRMOD, How To, Oracle, Oracle CRM On Demand, Uncategorized

Organizing Customer Information With CRM On-Demand In the previous article, we discussed about how Oracle CRM On Demand (CRMOD) can help Travel Industry through various facets. Here we will discuss in detail how CRMOD can integrate with travel and tourism vertical. Currently, online reservations are the most preferred choices for travelling. For instance, think of … Continue reading Oracle CRM On Demand For Travel Industry : Part 2

Beware Of Inactive Inboxes

by CRMIT Solutions, posted in B2B, B2C, Campaigns, Case Studies, Communication, CRM, Feedback, How To, Lead Generation, Learning, Marketing, People Management, Personalization, Sales, Segmentation, Social CRM, Social Media, Soft Skills, Tips & Tricks, Uncategorized, User Experience, UX

We have a curious problem in our apartment, Not something which can be resolved by calling a plumber or electrician. There are 8 flats in this apartment and we have a small association of owners. We meet once in a while and discuss things such as maintenance fee, current issues, possible solutions etc., In paper, … Continue reading Beware Of Inactive Inboxes

Oracle CRM On Demand For Travel Industry : Part 1

by CRMIT Solutions, posted in B2B, B2C, Case Studies, CRM, CRMOD, How To, Oracle, Oracle CRM On Demand, Uncategorized

Today’s increasingly competitive travel industry caters to different types of tourism needs, but actually, identifying, developing and retaining high value customers has become increasingly difficult for entrepreneurs. Refining customer needs and building customized value proposals is not the only strategic move for businesses to survive this competition, but you also need something very reliable to … Continue reading Oracle CRM On Demand For Travel Industry : Part 1

Measuring Customer Satisfaction

by CRMIT Solutions, posted in B2B, B2C, CRM, Customer Service, How To, Service Management, Service Request Management, Uncategorized

When it comes to building business, adding new customers to the pipeline is not the only crucial aspect that should be taken into account, retaining existing customers is equally important. Customer satisfaction actually works like an interpreter for envisaging customer retention, loyalty and product repurchase. So, in an organization, a CRM system is the best … Continue reading Measuring Customer Satisfaction

Excelling in Service Quality

by CRMIT Solutions, posted in B2C, Case Studies, CRM, Customer Service, How To, Service Management, Service Request Management, Tips & Tricks, Uncategorized, Why CRM?

It is a dream of every services organization right from coffee shop to hi-tech professional services organization to excel in service quality. It is easier said than done. Measuring service quality is lot more difficult than measuring product performance due to many factors. Some of the key factors that differentiate service quality among service providers … Continue reading Excelling in Service Quality