Chatbot – a key essential for next-gen customer experience

In the age of progressive human civilization and cutthroat competition, it is quite evident that every service organization has to strive in achieving better customer experience by being at par with technological advancements. According to Gartner, 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels … Continue reading Chatbot – a key essential for next-gen customer experience