Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

Enhance your customer interaction, service and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information by hand? Moreover which sounds better? "Who is this?" or "Thank you for calling us Mark!" Clearly, the latter. In business, every call you make … Continue reading Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions. CRMIT has worked closely with number of Oracle CX products and we have built many applications in our CRM++ umbrella, which are now being used by thousands of … Continue reading Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

CRMIT Solutions opens new Customer Experience Center in Atlanta

Rapid growth on our flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast. CRMIT solution is currently headquartered in Bay Area, California and has seen significant growth in cloud computing practices as it … Continue reading CRMIT Solutions opens new Customer Experience Center in Atlanta

CRMIT successfully participates in Touch Tour Mobile APP Conference

We are pleased to state the CRMIT has successfully participated in the Touch Tour Mobile APP Conference that was held on 17th and 18th of November, 2012 at Tidel Park, Chennai. This conference was jointly organized by Microsoft, which was the platinum sponsor and 5 User Group India & Pluralsight, which were community partners. Mobile … Continue reading CRMIT successfully participates in Touch Tour Mobile APP Conference

Google Chrome & Customer Experiences

Let us say, you are reading a long article from your favourite website. It goes on and on, you like it, but there is no time, you need to leave NOW. Otherwise you won’t be able to catch the bus to reach home. With heavy heart, you shut down the computer, leave your office, get … Continue reading Google Chrome & Customer Experiences

Market Segmentation & Mass Emailing

In the last few months, I observe that Email Newsletters from Indian Brands are improving a lot, in terms of design / look and feel / quality of content etc., However, these mails are not targeted right / smart. Most of them (even the biggest brands) still treat this as a pure, high power Mass … Continue reading Market Segmentation & Mass Emailing

Social CRM For Service Teams

One common source where people are sharing content online more than ever is certainly the social networking environment. This is the largest source of direct, honest and outspoken opinions and community assistance. While this real time social media thing is global, uncontrollable and dynamic that lets your prospects and customers talk about you online, it … Continue reading Social CRM For Service Teams