Stock Of “Kudos”

Oracle Fusion CRM has various interesting features, once of them called "Kudos". You can see this via Navigator > My Portrait. If you don't see Kudos option, click on the downward arrow in this page, and expand the portlet called "Kudos". This page shows all the "Kudos" (or Praise) given / received by the current … Continue reading Stock Of “Kudos”

Sports and CRM

Sports & CRM Applications : This Works Great Don’t feel surprised if an organization suddenly seems much more familiar with your tastes and preferences. Yes, this is actually grabbing attention these days. Recently, a well-known professional baseball team from Boston deployed a Sports CRM app. It rolled out the application in luxury sales only, which … Continue reading Sports and CRM

New Customer for CRM++ Reports Scheduler application

We are happy to share the good news that CRMIT will be implementing our CRM++ Reports Scheduler application for a leading Insurance services provider in South Africa. The application will be implemented in all their sites across the country. CRMIT’s CRM++ Reports Scheduler is an useful background application for Oracle CRM On Demand implementations. It … Continue reading New Customer for CRM++ Reports Scheduler application

Beware Of Inactive Inboxes

We have a curious problem in our apartment, Not something which can be resolved by calling a plumber or electrician. There are 8 flats in this apartment and we have a small association of owners. We meet once in a while and discuss things such as maintenance fee, current issues, possible solutions etc., In paper, … Continue reading Beware Of Inactive Inboxes

Understanding Service Delivery Gaps

The earlier article on Excelling in Service Quality would have helped you to identify the five elements of service quality (Reliability, Assurance, Tangibles, Empathy, Responsiveness) that you have to focus on to exceed your customer satisfaction. But what is more interesting to understand is to know what creates the Gap between the perceived levels of … Continue reading Understanding Service Delivery Gaps

What To Monitor In A Tweet?

One out of every three Twitter users talk about brands in their tweets and that’s a fact. This is a good way to keep an eye on your brand. A tweet may look very small and even insignificant, but actually there are so many things that you can monitor in a single tweet. There is … Continue reading What To Monitor In A Tweet?

Clarity In Communication

Saw a newspaper advertisement for a general insurance service, with the following text prominently displayed: No Claim Bonus Of course, people in the insurance industry / those who bought insurance / made claims earlier will immediately understand this as: If you don't make any claims in the policy period, you get a bonus However, assuming … Continue reading Clarity In Communication