Category: CRMOD

Incentive Compensation in Retail Industry

by Global Marketing Team, posted in Cloud, CRMOD, Customer Service, customer support, CX, Oracle, oracle cloud, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Open WOrld, oracle sales cloud, Retail, SaaS, Sales, Sales Cloud

The retail landscape is increasingly dominated by stores. But the headlong rise of e-commerce has put extreme pressure on retailers to become more efficient, and to justify their bricks and mortar existence to customers. Retailers are recognizing that traditional retail needs to be retooled and their key differentiator could be that employee standing in the … Continue reading Incentive Compensation in Retail Industry

Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

by Deepti Sharma, posted in Android, Cloud, Collaboration, Communication, CRM, CRMOD, Customer Service, customer support, CX, Oracle, oracle cloud, Oracle CRM On Demand, Oracle Fusion CRM, oracle sales cloud, SaaS, Sales, Sales Cloud, Uncategorized

Enhance your customer interaction, service and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information by hand? Moreover which sounds better? "Who is this?" or "Thank you for calling us Mark!" Clearly, the latter. In business, every call you make … Continue reading Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

How to Best Utilize Oracle Sales Cloud Analytics ?

by Deepti Sharma, posted in Cloud, CRM, CRMOD, CX, CXM, oracle sales cloud, Sales Cloud, Uncategorized

Oracle Sales Cloud has prebuilt dashboards tailored for all sales roles. Sales Analytics allows users to track Pipeline Strength, Actuals against Quota and Sales Team Performance in a single view. Dashboard reports allow users to navigate from a summary view to more detailed report and users could even further drill down to record level information. … Continue reading How to Best Utilize Oracle Sales Cloud Analytics ?

The Future of Oracle CRM On Demand: Roadmap and Strategy for Continuous Innovation

by Deepti Sharma, posted in CRM, CRMOD, Customer Service, CX, CXM, mCRM, Mobile CRM, Mobile Devices, Mobiles, Oracle, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Open WOrld, SaaS, Sales, SCRM, Social CRM, User Adoption, User Experience

The future of Oracle CRM On Demand: Oracle CRM on Demand or simply OCOD, is presently 26 releases old. This and few of the releases in the recent past indicates the commitment Oracle has towards this product. Also, it has brought in sigh of relief among Oracle’s customers and partners who otherwise thought that the … Continue reading The Future of Oracle CRM On Demand: Roadmap and Strategy for Continuous Innovation

Driving Sales by Leveraging Analytics with Oracle Sales Cloud

by Deepti Sharma, posted in Cloud, CRM, CRMOD, Mobile CRM, Mobiles, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, Oracle Open WOrld, oracle sales cloud, SaaS, Sales Cloud, Uncategorized

So what does it take to give an accurate forecasting? For an organization, it’s important that the sales rep achieve their numbers (the one they predicted). It’s known fact that underachieving is dangerous. It is equally true, though may not be agreed upon that overachieving (with higher margin) is equally dangerous. Though we can applaud, … Continue reading Driving Sales by Leveraging Analytics with Oracle Sales Cloud

Modern Marketing: The New Digital Dialogue

by Deepti Sharma, posted in Cloud, CRM, CRMOD, Customer Service, CX, CXM, OOW News, Oracle, Oracle Open WOrld, Uncategorized

Modern Marketing implies marketing Machines. Business is social. Business is marketing. Marketing is social. In 2014 our programmatic speech at the consumer averages 4000 messages per day, a great bulk of it digital. Few listen. Many tune out. Most stare. We have a long way to go in building the marketing machines. How might digital … Continue reading Modern Marketing: The New Digital Dialogue

Oracle Sales Cloud: Enabling Modern Selling

by Deepti Sharma, posted in Cloud, Collaboration, CRM, CRMOD, Customer Service, CX, CXM, Oracle, Oracle CRM On Demand, Oracle Open WOrld, oracle sales cloud, Sales Cloud, Uncategorized

Oracle Sales Cloud puts the modern sales professionals ahead of the game with tools that helps drive the sales processes of the future. Mobility Oracle Sales Mobile helps sales executives and sales operations increase sales revenue, improve CRM usage, find more leads, sell smarter, and provide real-time data in the field. Oracle Sales Mobile supports … Continue reading Oracle Sales Cloud: Enabling Modern Selling

Aligning Sales and Marketing with Oracle Eloqua and Oracle Sales Cloud

by Deepti Sharma, posted in Cloud, CRM, CRMOD, Customer Service, CX, Oracle, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, Oracle Open WOrld, oracle sales cloud, SaaS, Sales Cloud, Uncategorized

Marketing budget, leads generated, deals closed, sales credits. These are the terms normally heard when we talk about Marketing & Sales teams and their contribution towards revenue generation. It’s very important to break down sales & marketing silos for a revenue generating business and co-existence. At times we see marketing complaining about low lead conversion … Continue reading Aligning Sales and Marketing with Oracle Eloqua and Oracle Sales Cloud

Amplify Performance with a Disconnected Mobile App for Oracle CRM On Demand

by Deepti Sharma, posted in Cloud, CRM, CRMOD, Customer Service, CX, CXM, mCRM, Mobile CRM, Mobile Devices, Mobiles, Oracle, Oracle CRM On Demand, Oracle Marketing On Demand, Oracle Open WOrld, oracle sales cloud, Sales Cloud, Uncategorized

It is very much agreed upon by most businesses that Mobile is where the future business lies. Talking about Mobile devices, names such as Google, Apple, Microsoft are quiet synonyms. Thanks to their ever popular Operating Systems (OS) and insanely growing applications at their respective app stores. In the recent years, one other name that … Continue reading Amplify Performance with a Disconnected Mobile App for Oracle CRM On Demand

Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

by Global Marketing Team, posted in Cloud, Collaboration, Communication, CRM, CRMOD, Customer Service, CX, CXM, Email Workbench, Marketing, mCRM, Mobile CRM, Mobile Devices, oracle sales cloud, SaaS, Sales Cloud, Social CRM, Social Media, SocialCRM++, Uncategorized

Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions. CRMIT has worked closely with number of Oracle CX products and we have built many applications in our CRM++ umbrella, which are now being used by thousands of … Continue reading Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers