Handling “Contact Us”

Today I found an interesting question in quora.com: How do large and small networks handle the influx of "Contact Us" messages? Are there volunteers that screen and answer complaints and questions? Or is there an online "call" center that handles such traffic? Is this outsourced? And what's the best strategy for a small network to … Continue reading Handling “Contact Us”

Emails inside CRM

Sugar CRM, the famous open source CRM solution has recently made this announcement: our new email archiving capability that lets you save and access email from all your accounts and contacts right inside Sugar Very interesting trend. Seeing Emails inside CRM and the ability to respond to accounts and contacts from there itself, will be … Continue reading Emails inside CRM