CRMOD Safari @ Africa

One of our biggest customers in African region went live this week. Great to see them running their insurance sales processes using Oracle CRM On Demand #CRMOD customized and implemented by our wonderful team. As always, our customer sent these bouquets of appreciation about our work, Sharing the excitement with you: Team CRMIT, We went … Continue reading CRMOD Safari @ Africa

Oracle Feedback

One of our largest customers went live with their Oracle CRM On Demand #CRMOD implementation two days back. We already shared the feedback from the client here. Guess what, there is more good news, We worked with Oracle on this implementation and they have sent some wonderful feedback as well. Very happy to share them … Continue reading Oracle Feedback

Client Feedback On CRMIT’s Implementation Of Oracle CRM On Demand

Great news! One of our biggest customers from Australia, went live today with Oracle CRM On Demand #CRMOD, and we are very happy to share the client Feedback from them. This client provides service and support to various people in need, and are committed to provide them a chance to participate fully in community life. … Continue reading Client Feedback On CRMIT’s Implementation Of Oracle CRM On Demand

Client Feedback On CRMIT’s CRM++ Quote Management Solution & Implementation Services

Great news! We are very happy to share the client Feedback from one of our recent Oracle CRM On Demand #CRMOD implementations, where we deployed our CRM++ Quote Management Solution. This client is a famous producer of diagnostic and life supporting devices, with operations all over the globe. CRMIT team did a very good job … Continue reading Client Feedback On CRMIT’s CRM++ Quote Management Solution & Implementation Services

Client Feedback On CRMIT’s CRMOD Implementation Services

Great news to begin the week. We are very happy to share the client Feedback from one of our recent Oracle CRM On Demand #CRMOD implementations. This client is a famous Insurance and Banking firm from Australia. Thanks CRMIT for the excellent work to support the demanding requirements on this implementation of CRMoD. You were … Continue reading Client Feedback On CRMIT’s CRMOD Implementation Services

Social CRM For Service Teams

One common source where people are sharing content online more than ever is certainly the social networking environment. This is the largest source of direct, honest and outspoken opinions and community assistance. While this real time social media thing is global, uncontrollable and dynamic that lets your prospects and customers talk about you online, it … Continue reading Social CRM For Service Teams

Stock Of “Kudos”

Oracle Fusion CRM has various interesting features, once of them called "Kudos". You can see this via Navigator > My Portrait. If you don't see Kudos option, click on the downward arrow in this page, and expand the portlet called "Kudos". This page shows all the "Kudos" (or Praise) given / received by the current … Continue reading Stock Of “Kudos”

Biggest Reward!

Just got this Email from one of our customers, who are going live with their Oracle CRM On Demand deployment this week. Isn't this the biggest reward one can expect? Wanted to say a huge thanks for consistently providing us with quality builds. We did have some environmental issues and profile issues on our side, … Continue reading Biggest Reward!

Beware Of Inactive Inboxes

We have a curious problem in our apartment, Not something which can be resolved by calling a plumber or electrician. There are 8 flats in this apartment and we have a small association of owners. We meet once in a while and discuss things such as maintenance fee, current issues, possible solutions etc., In paper, … Continue reading Beware Of Inactive Inboxes

Understanding Service Delivery Gaps

The earlier article on Excelling in Service Quality would have helped you to identify the five elements of service quality (Reliability, Assurance, Tangibles, Empathy, Responsiveness) that you have to focus on to exceed your customer satisfaction. But what is more interesting to understand is to know what creates the Gap between the perceived levels of … Continue reading Understanding Service Delivery Gaps