Customer Experience and Application Security – Requires a fine balancing act

There are people who are annoyed about poorly secured applications and equally good number of people annoyed about too many security measures in the applications leading to poor user experience. It is a common sense that neither security / nor experience has absolute limits and it is going to be a challenging job to achieve perfection … Continue reading Customer Experience and Application Security – Requires a fine balancing act

The New and Improved Right Now

The first time I heard about RightNow CX few years back was, when we considered it to be a competitor (being a Oracle partner we looked at all products outside the Red Zone to be competitors ;)) I was just dumbstruck by the features it provided and did some research and came to know that … Continue reading The New and Improved Right Now

Candidate’s Experience, Recruiter’s Delight – It is all about Taleo (Oracle’s recent talent management acquisition)

Some statistics first … USA will need 22 million new college-educated workers and likely to see a deficit of 3 million workers with post- secondary degrees (Source: Help Wanted: Projections of Jobs and Education Requirements Through 2018, Georgetown University Center of Education and Workforce) Before the end of decade China will see a shortfall of … Continue reading Candidate’s Experience, Recruiter’s Delight – It is all about Taleo (Oracle’s recent talent management acquisition)

Fusion CRM Self Service Portal by CRMIT

CRMIT has developped a Self Service Portal which provides a comprehensive solution to empower end customers with quality services while reducing costs. Track, manage and resolve issues quickly within service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen relationships with customers. CRM++ Self Service … Continue reading Fusion CRM Self Service Portal by CRMIT

Eloqua – the most elegant piece in Oracle CX Strategy

Ever since Oracle acquired Eloqua (Dec 2012), I started exploring Eloqua‘s fitment into Oracle’s Cloud Strategy, more specifically Oracle’s Cloud CX StrategyI discussed in couple of my previous posts in terms of how Fusion CRM fills in Oracle CX Sales & Marketing Strategy and RN fills in CX Service Strategy. Saying that if you look … Continue reading Eloqua – the most elegant piece in Oracle CX Strategy