Category: How To

KANO Model for Customer Satisfaction

by CRMIT Solutions, posted in Customer Service, Events, How To, Tips & Tricks, Uncategorized

Recently, our Senior Director Mr. Venkatesan Sundaram delivered an interesting session on "KANO Model for Customer Satisfaction". It was a fun filled session with lots and lots of interactions, practical examples and tips. Find below a Short Mind Map explaining this useful concept. You can click on the picture to see it in full size … Continue reading KANO Model for Customer Satisfaction

Hidden Pricing Power

by CRMIT Solutions, posted in CRM, How To, Sales, Tips & Tricks, Uncategorized

Donald V. Potter discusses many tips on pricing, in his classic article "Discovering Hidden Pricing Power", published in "Business Horizons" magazine, during November, December 2000. His inputs to go beyond the standard rate cards, % discounting, fixed price and T&M models, so that you have the edge when trying to make that sale. Here are … Continue reading Hidden Pricing Power

CEM : Customer Experience Management

by CRMIT Solutions, posted in Brand, Case Studies, CEM, Change Management, Collaboration, CRM, Customer Service, How To, Marketing, Sales, Service Management, Service Request Management, Social Media, Soft Skills, Uncategorized, User Adoption, User Experience, UX, Why CRM?

Yesterday I had a casual lunch conversation with one of my colleagues and the topic of "Online Purchases" came up. He quoted a particular website and said "Their website is good, but the way they run their buses, it is horrible to say the least!" I was surprised, because to my knowledge that website doesn't … Continue reading CEM : Customer Experience Management

Customizing Oracle Fusion CRM

by CRMIT Solutions, posted in CRM, How To, Media, Oracle, Oracle Fusion CRM, Technical, Tips & Tricks, Uncategorized, Videos

We have prepared a short video, which talks in detail about "Extending Oracle Fusion CRM". It covers information about the MDS Repository, Engine, Various layers where customizations can be done, how these are stored in the repository and how they are retrieved at the runtime to provide different experience to different users. Customizing Oracle Fusion … Continue reading Customizing Oracle Fusion CRM

Oracle Fusion CRM Reporting

by CRMIT Solutions, posted in Analytics, BI, How To, Oracle, Oracle Fusion CRM, Reporting, Tips & Tricks, Uncategorized

Oracle Fusion CRM comes with a comprehensive Reporting Module, which is very easy to use, flexible, yet powerful enough to capture all your reporting needs. If you are already comfortable with Oracle's BI (OBIEE Or CRM On Demand Answers) way of creating reports, this should be very easy for you, there is basically not much … Continue reading Oracle Fusion CRM Reporting

Social CRM For Service Teams

by CRMIT Solutions, posted in B2C, Collaboration, Communication, CRM, Customer Service, Feedback, How To, People Management, Personalization, Service Management, Service Request Management, Social CRM, Social Media, Tips & Tricks, Uncategorized, Why CRM?

One common source where people are sharing content online more than ever is certainly the social networking environment. This is the largest source of direct, honest and outspoken opinions and community assistance. While this real time social media thing is global, uncontrollable and dynamic that lets your prospects and customers talk about you online, it … Continue reading Social CRM For Service Teams

Exporting Options In Oracle Fusion CRM

by CRMIT Solutions, posted in How To, Oracle, Oracle Fusion CRM, Tips & Tricks, Uncategorized

Oracle Fusion Apps provide flexible options to export your data as spreadsheets, for offline usage. Let us see how this is done in a typical Fusion CRM Screen: Step 1 : Login to Fusion CRM Step 2 : Click on "Navigator" and browse to the screen where you want to export data from Step 3 … Continue reading Exporting Options In Oracle Fusion CRM

Sports and CRM

by CRMIT Solutions, posted in B2C, Brand, Campaigns, Case Studies, Collaboration, Communication, CRM, Customer Service, How To, Loyalty Management, Marketing, Media, Personalization, Service Management, Social CRM, Social Media, Tips & Tricks, Uncategorized, User Experience, UX, Why CRM?

Sports & CRM Applications : This Works Great Don’t feel surprised if an organization suddenly seems much more familiar with your tastes and preferences. Yes, this is actually grabbing attention these days. Recently, a well-known professional baseball team from Boston deployed a Sports CRM app. It rolled out the application in luxury sales only, which … Continue reading Sports and CRM

Customer Management In Oracle Fusion CRM

by CRMIT Solutions, posted in CRM, Customer Service, How To, Marketing, Oracle, Oracle Fusion CRM, Sales, Technical, Tips & Tricks, Uncategorized

Oracle Fusion CRM offers various advanced functionalities for business users, however all these can only be utilized if you have a strong Customer database. This article shows you step by step how this is done. Step 1 : Login to Fusion CRM   Step 2 : From the home page, Click on "Navigate > Sales … Continue reading Customer Management In Oracle Fusion CRM