(Source : http://blog.planningpod.com/2012/08/16/4-unconventional-crm-strategies-for-touching-base-with-customers/) 1. Invoice Notes 2. “How Can We Improve?” Calls 3. Open House / Party 4. The “Project Completion” (Or “Transaction Completion”) Thank You
Recently, our Senior Director Mr. Venkatesan Sundaram delivered an interesting session on “KANO Model for Customer Satisfaction”. It was a fun filled session with lots and lots of interactions, practical examples and tips. Find below […]
Donald V. Potter discusses many tips on pricing, in his classic article “Discovering Hidden Pricing Power”, published in “Business Horizons” magazine, during November, December 2000. His inputs to go beyond the standard rate cards, % […]
Yesterday I had a casual lunch conversation with one of my colleagues and the topic of “Online Purchases” came up. He quoted a particular website and said “Their website is good, but the way they […]
We have prepared a short video, which talks in detail about “Extending Oracle Fusion CRM”. It covers information about the MDS Repository, Engine, Various layers where customizations can be done, how these are stored in […]
Oracle Fusion CRM comes with a comprehensive Reporting Module, which is very easy to use, flexible, yet powerful enough to capture all your reporting needs. If you are already comfortable with Oracle’s BI (OBIEE Or […]
One common source where people are sharing content online more than ever is certainly the social networking environment. This is the largest source of direct, honest and outspoken opinions and community assistance. While this real […]
