Delivering on Customer Experience and Digital Engagement in Insurance Industry

    Insurance is one of the industries with low number of customer touch points. But the business process and the possibilities are so complex, each touch point is a potential nightmare, or a potential opportunity. Customer experience for an insurance prospect starts with translating their requirements into the right insurance product. Many times prospects … Continue reading Delivering on Customer Experience and Digital Engagement in Insurance Industry

Fuel Sales Revenue with Configure, Price & Quoting (CPQ) Solution

Why do 87% of sales reps hit their quotas in best-in-class organizations, while only 20% of sales reps hit their quotas in laggard companies? Best-in-class companies have empowered their sales teams by reducing friction in the last mile of the sales cycle and streamlining the lead-to-win process with a solutions like Configure-Price-Quote(CPQ). It's not that … Continue reading Fuel Sales Revenue with Configure, Price & Quoting (CPQ) Solution

Sales Cloud Technology to empower you to Sell More Anytime, Anywhere, Any Device

Today most of the CRM software isn’t meeting the needs of today’s sales force  and companies are challenged with inadequate resources to improve sales rep effectiveness, incomplete understanding of their customers and business and a lack of tools to help build the pipeline. Oracle Sales Cloud which is designed with the needs of the sales … Continue reading Sales Cloud Technology to empower you to Sell More Anytime, Anywhere, Any Device

Are you satisfying your customers to be your Brand Advocates?

The economy-sensitive industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, companies are under extreme pressure for developing innovative customer experience solutions for markets and to match the customers' varying demands. We can hardly find any difference in services offered to customers across industries. An … Continue reading Are you satisfying your customers to be your Brand Advocates?

A thousand followers on Twitter for CRMIT Solutions….

Why is this important? Imagine having a captive audience waiting for our information every minute of the day.  By positioning ourselves as an industry expert, we can grow a small community of followers, who will have a direct connection to CRMIT and who recognize us and our business brand!  Twitter provides a great platform to … Continue reading A thousand followers on Twitter for CRMIT Solutions….

Beware Of Inactive Inboxes

We have a curious problem in our apartment, Not something which can be resolved by calling a plumber or electrician. There are 8 flats in this apartment and we have a small association of owners. We meet once in a while and discuss things such as maintenance fee, current issues, possible solutions etc., In paper, … Continue reading Beware Of Inactive Inboxes

Spotlight on CRM++ Email Workbench

Published In : https://blogs.oracle.com/emeapartnercrmod/entry/spotlight_on_crm_email_workbench Improving User Adoption with CRM++ Email Workbench When we think about high-performance indicators within business verticals, two factors stand out: customer satisfaction and experience. Importance of efficiently answering Emails (which may actually be service requests, complaints, grievances, appreciations, request for more business and so on) coming from customers cannot be overstated. This forms … Continue reading Spotlight on CRM++ Email Workbench