Why New Business Models For US Banks?

Reportedly, second and third quarter was an impressive period of significant improvements for US banks, but still we get to hear some news about the stocks of large banks that declined by more than 20 percent. This is happening since the beginning of the third quarter and four out of every five people are trading … Continue reading Why New Business Models For US Banks?

Should You Wait For Customers To Complain?

Yesterday was the last date to pay our daughters’ school term fees. Usually I take care of these things well in advance, but somehow, I missed it this time and remembered it on the very last day. This school accepts only Cash payments, no online transfer possible, someone has to go there physically and make … Continue reading Should You Wait For Customers To Complain?

Handling “Contact Us”

Today I found an interesting question in quora.com: How do large and small networks handle the influx of "Contact Us" messages? Are there volunteers that screen and answer complaints and questions? Or is there an online "call" center that handles such traffic? Is this outsourced? And what's the best strategy for a small network to … Continue reading Handling “Contact Us”

Click Asia Summit 2012

Whether you are an online marketer, agency executive, brand owner, SEO architect or a digital media expert, if you are really looking out for a prospect to come together and discover the possibilities of mobile and digital marketing in Asia, then Click Asia Summit 2012 can certainly be your one-stop show. With Social Media and … Continue reading Click Asia Summit 2012

Evernote Hello : A Personal CRM

I’m sure many of us encounter memory loss incidents either at a social gathering, shopping where we see a familiar person. It takes us time to recollect who they are and where we have met them. In this process we either do not step forward to communicate with that person or even if we dare … Continue reading Evernote Hello : A Personal CRM

Leaders : Listeners

Recently, We found an interesting article in the net (not sure which one is the original source, it is found in many websites now :-P), and circulated it internally: Today's leaders don't have all the answers. (How can they?) But they know how to find the answers and, more importantly, they know how to help … Continue reading Leaders : Listeners

Visualize!

Communication is a constant problem for any company. Even if you are proactive and send the right message at the right time, what is the assurance that people will actually read it? There are many problems that get created because customers just miss to read important messages. We can't blame them too, they are suffering … Continue reading Visualize!