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CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”


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Oracle Mobile Application Framework for a More Engaging Customer Experience

mobile-framework

Oracle Mobile Application Framework (MAF) within JDeveloper provides a feature rich framework for mobile application development under an umbrella of Java Technologies. This widened the paradigm for mobile application development, because it had always been a problem to develop an application for such multifarious hand held devices where the challenges to create one for each device type is unique. Oracle tried to bring some uniformity that leverages existing knowledge and investment into developing multifaceted applications. MAF apps are portable for mobile operating systems like iOS and Android powered devices.

Oracle MAF leverages component based development approach to create rich user interfaces across multiple platforms and devices. The application logic is written in a centralized framework, so there’s no need to learn a new programming language for each platform.

Oracle MAF enables developers to build and extend enterprise applications for mobile operating systems from a single code base. Based on a hybrid mobile architecture, MAF supports access to native device services, enables offline applications and protects enterprise investments from future technology shifts.

At the Oracle OpenWorld 2014 (Moscone Center, San Francisco), Oracle announced the New User Interface Design System which is used by Oracle’s cloud applications, cloud services and available for customer-developed applications. The new UI design principles deliver elegant user interfaces and experiences for web and mobile applications. Oracle MAF uses open standard technologies to develop applications which can access native device services like camera, GPS, contacts etc.

MAF Architecture

Simplify Enterprise Mobility with CRMIT Solutions

Large and mid-size enterprises are seeking to mobilize their IT infrastructure to enable customers access these applications through their mobile devices. Ever since deploying its first Mobile CRM solution in 2007 for a large enterprise, CRMIT Solutions has been constantly refining its offerings in sync with the ever demanding requirements of the customers and the emerging markets.

CRMIT Solutions expertise lies in developing mobile applications using Oracle MAF platform to leverage full capabilities of Oracle ecosystem – a framework using open standard technologies like Java, HTML5, JavaScript, CSS to develop applications and leverage native device services including calendar, camera, GPS, contacts etc. This gives the flexibility to provide uniform user experience across devices such as iPhone, iPad, Android etc.

CRMIT Solutions’ team currently includes trained MAF consultants to support modern smart devices. In addition to effectively using the features and capabilities of MAF, CRMIT Solutions also understand the importance of the non-functional aspects of an MAF-based solution, optimal UX and security. This ensures that its mobile applications are adopted easily by users, resulting in quick ROI.

The Mobile Application Framework allows one single code base and adapts natively to the various mobile operating platforms  like iOS, Android  thus simplifying the development experience for users and more importantly extending data security and key functionalities in the future – including  Mobilytics, Data Cloud (Data-as-a-Service).

Key Features

1. Develop once, deploy to multiple mobile devices and platforms including iOS and Android
2. Choose your preferred development language Java or JavaScript
3. Leverage over myriad components for simpler development of richer user interfaces
4. Accelerate development through visual & declarative application development
5. Choose your preferred IDE – Oracle JDeveloper or Eclipse
6. Access native device services, such as phone, SMS, camera, GPS and more
7. Integrate both on-device and browser-based mobile interfaces into the same applications

Key Benefits

1. Leverage existing skills to develop mobile applications using open standard technologies (Java, HTML5, JavaScript, CSS)
2. Supports both real-time and offline data access
3. Offline support using SQLite – encryption included
4. Build secure mobile applications with end-to-end encryption on a proven platform
5. Reduces the development and maintenance costs

Conclusion

Creating a mobile application has its own challenges due to OS non uniformity, device variation, etc. Oracle MAF provides a whole new perspective in leveraging developers’ existing knowledge of Java, XML, Web services, HTML, CSS, etc. JDeveloper with Oracle MAF features will definitely leverage productivity for professional developers at the same time; a fun time for those geeks who neglected this arena so long. So, Happy Coding!

Thus Mobile Framework will allow the organizations to create a cross-device application that will reconnect their customer’s workforce to their enterprise system, with the convenience of anytime, anywhere processing, empowering them to manage their own information on their mobile devices. As the workforce reconnects, a natural increase in data accuracy and optimization of workflow process response times occur.

About CRMIT Solutions

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. CRMIT Solutions is committed to providing customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Achievements

Naga Chokkanathan
Senior Director – Corporate
CRMIT Solutions


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Smart Phones for Smarter CRM

blog M-PESA, a phone based money transfer and micro-financing service is said to have had pro-found impact on Kenyan households to manage their money. In a country where only 1 percent Kenyans has a landline, this smart cell phone based service has changed the life of 70 percent population. As per Bill and Melinda Gates Foundation newsletter, a survey showed that 90 percent said that their money was safe with M-PESA and they were “extremely happy” or “very happy” with this service. M-PESA service is just one of the many examples of how smart phones have improved all our lives.  Continue reading


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The Future of Oracle CRM On Demand: Roadmap and Strategy for Continuous Innovation

Continuous-innovation-and-value-to-customers

The future of Oracle CRM On Demand:

Oracle CRM on Demand or simply OCOD, is presently 26 releases old. This and few of the releases in the recent past indicates the commitment Oracle has towards this product. Also, it has brought in sigh of relief among Oracle’s customers and partners who otherwise thought that the product has reached its end and Oracle would show apathy towards it.

Below paragraphs are attempts to summarize a list of reasons why one should look forward for using OCOD instead of looking for alternatives.

Mobile capabilities

It is out in open, Mobile and Cloud technologies are the 2 concept that would shape the way business are done in years to come.

System which can only present data to a sale reps on their computer screen seems naive these days. World is looking for systems which can find information while they are on the move.

Significant investment was seen from Oracle to make OCOD a mobile enable product. It looks the end result set as objective was a system that is not just informative and sensible but also responsive and pretty at the same time.

2 enhancements OCOD Disconnected Mobile Sales and OCOD Connected Mobile Sales are outcome of this very investment. Both being sales centric apps, provides access to data and ability to manage Contacts, Tasks, and Appointments with ease.

CRM On Demand Mobile Capabilities

RESTful APIs Support

Continuing the mobile enablement strategy, OCOD will soon be introduced to RESTful APIs to support mobile based solutions. This feature, once introduced, doubles up the possibilities and increases the range of solutions that can be provided on the system.

Late last year, OCOD witnessed similar ground breaking release in the form of Javascript APIs. Almost a year past and now it is evident to all how it has changed the way custom solutions are designed on this system.

It is not just the utilities these API brings in make them ground breaking but, the fact that they are low maintenance, cost effective and increases overall UX.

Social Integration

Less than half-a-decade ago there were times when businesses were looking for systems that could generate leads through their websites or enable customers to raise enquiries through them. The fact that it can be termed as a thing of the past shows the pace with which CRM as a concept has evolved. Today’s world is looking for systems which to generate leads from Social Networking Sites and Forums.

OCOD’s new integration abilities with Oracle Social Relation Management (SRM) are steps in the same direction. SRM in itself a matured product suite, has in-built features such as Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN) is now couple with OCOD’s Marketing, Sales and Service capabilities. It already seems a potential winner in this space at the moment.

Report API

Today, it is hard to find any product that could challenge Oracle BI (Analytics and Reporting) tools for its potentials. Built on the same framework, OCOD Reporting tool will see another feather in its hat. Soon to released Report API allows reports to be executed offline and results can be scheduled and sent over an email.

This means sales manager would not have to log on to his OCOD to review the stats and track the progress of his team as it would be readily available to him every morning in his email client.

Oracle Cloud Marketplace

Ever since Oracle made Cloud Marketplace available, innovative products have been pouring down the alley. It is a great place to find business apps for Oracle cloud. This platform has opened up vast opportunities for stakeholder to showcase their ideas and solve complex business problem at the same time.

Recently, OCOD has found it ways into Marketplace and soon we will witness interested apps up there for our businesses to use.

One would agree that even without these enhancements, OCOD still is one of the most comprehensive CRM solutions available on Cloud today.  With further investments in pipeline, it doesn’t seem this decade old product is going to give up without a fight when put against heavy weights such as Oracle Sales Cloud and Oracle Service Cloud both put together.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

oracle_crm_on_demand

 

CRMIT Solutions has achieved Oracle PartnerNetwork (OPN) Specialized status for Oracle CRM On Demand.

“This Specialization reinforces our capabilities, dedication and commitment to Oracle CRM On Demand. Having completed over 100 customer implementations across numerous verticals using our CRM++ applications for CRM On Demand, we have been able to help bring business value to our customers. Our expertise has helped us become a virtual extension to the Oracle sales and technical teams”says Vinod Reddy, CEO, CRMIT Solutions.

Testimony to Customer Excellence
CRMIT Solutions is committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Inputs from
Deepak Andeli
Business Consultant – Industry CRM & CX Solutions
CRMIT Solutions


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Driving Sales by Leveraging Analytics with Oracle Sales Cloud

Sales Analytics

So what does it take to give an accurate forecasting?

For an organization, it’s important that the sales rep achieve their numbers (the one they predicted). It’s known fact that underachieving is dangerous. It is equally true, though may not be agreed upon that overachieving (with higher margin) is equally dangerous. Though we can applaud, for overachieving, but we cannot undermine the cause – effect. The entire SCM planning would go for a spin, which could equally lead to damage to the brand.

Though, we should encourage the Sales Team to overachieve the numbers, but we should ensure that is predicted well in time. Oracle Sales Cloud Analytics facilitates the same.

The sales cloud dashboard gives a comprehensive view of the data. The commonly configure reports are Actual Vs Quota this is view which enables you to view what is the gap between your forecast and actual. There are various support reports like Top Open Deals, Pipeline, Team performance and Push Counter. The Push Counter reports shows the deals that have been pushed from the last quarter to the current.

Oracle Sales Cloud analytics

Following are the key feature added in oracle Sales Cloud 8:

CONFIGURABLE SALES DASHBOARD

The new Sales Dashboard contains pre-built reports and charts that help you sell more. These reports provide insights into your open pipeline, deals that moved out of the current quarter, team performance, and historical opportunity trends. You can tailor these reports for sales executives, sales managers, or sales representatives.

HISTORICAL OPPORTUNITY TRENDING

You can now create custom reports to track the historical progression of opportunities across sales stages. Review daily, weekly, monthly, quarterly or yearly revenue trends; and further analyze revenue trends by product, resource or territory.

HISTORICAL FORECAST TRENDING

You can now analyze forecast trends and compare the forecast to key analytics such as pipeline, won revenue, and quota. Forecast metrics will remain historically consistent and accurate across forecasting periods even if product or territory hierarchies change.

EMBEDDED REPORTS IN SIMPLIFIED UI

You can tailor the Oracle Sales Cloud simplified UI to show standard or custom reports where your sales team needs them most. Use Page Composer to embed actionable reports on the following pages:

Analytics Page: The Analytics homepage includes eight subtabs for reports. The first three subtabs show standard reports. The other five subtabs are customizable, but hidden and blank by default.

List Pages: The Leads, Opportunities, Accounts and Contacts list pages include three subtabs for reports. These tabs are customizable, but hidden and blank by default.

Detail Pages: The Leads Opportunities, Accounts, and Contacts detail pages include three subtabs for reports. These tabs are customizable, but hidden and blank by default.

PRE-BUILT REPORTS FOR LEADS, OPPORTUNITIES, ACCOUNTS, FORECAST, AND PARTNERS

You can now use these preconfigured reports to measure your sales performance:

Leads: Team’s Leads, My Leads by Age, and My Open Leads by Source.

Opportunities: My Team’s Performance, My Team’s Pipeline, My Team’s Leadership Board, My

Performance, My Pipeline, Top Open Opportunities, Sales Performance Trend, and Sales Stages by Age.

Accounts: My Top Accounts.

Forecast: Forecast Compared with Quota, Team Forecast Compared with Team Open Pipeline, and My Forecast Compared with My Open Pipeline.

Partners: Partner Performance, Open Pipeline, Partner Leadership Board, and Partner Win Rate.10

CUSTOM REPORTS FOR OPPORTUNITY TEAM AND CONTACTS

The following two new subject areas allow you to create custom reports on opportunity team and opportunity contact:

Sales – CRM Opportunity Team

Sales – CRM Opportunity Contact

These subject areas include the details about the role of the team members and the role of the contact on each opportunity. These subject areas also allow you to generate a report of a summary view of all the opportunities involving a team member or a contact.

CUSTOM REPORTS FOR ACCOUNT TEAM

The following new subject area allows you to create custom reports on Account Team:

Sales – CRM Account Team

This subject area includes the details about the role of the team members on each account. The subject area also allows you to generate a report of a summary view of all the accounts involving a team member.

REPORTING ON CONTACT ATTRIBUTES

With the new contact model enhancements, you can create custom reports about standard contact attributes, such as job title, sales affinity, and relationships between accounts and contacts.

The Contact model now uses the same security rules as the Contact object in Oracle Sales Cloud. This ensures that you can see the contact data in the report only if you have access to the contact data.

AUDIT REPORTING

Audit reporting allows you to track the usage of the Oracle Sales Cloud application. With audit reports, you can see who made what changes in the application and when. You can also configure your reports to control who can view the audit information.

SALES PREDICTOR

Using the Attribute Analysis report, you can determine which customer attributes are important for lead generation and qualification based on data quality. The Association Model report provides critical information.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

oracle_specialized_sales_cloud
CRMIT Solutions has achieved OPN Specialized status for Oracle Sales Cloud –Oracle Recognizes CRMIT Solutions for Expertise in Implementing Oracle Sales Cloud. CRMIT Solutions Offers A Host of Solutions on Oracle Sales Cloud, Including Consulting, Sales Planning, Social Sales, Customer Data Enrichment, Field Sales Automation, User Adoption, Training, Health Checks and Testing.

CRMIT Solutions deliver a Fixed Scope Implementation offering for Oracle Sales Cloud to fast track sales productivity. Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud – Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.

Testimony to Customer ExcellenceCRMIT Solutions is committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Inputs from
Anitha Thangaraja
Sales & Marketing
CRMIT Solutions


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Amplify Performance with a Disconnected Mobile App for Oracle CRM On Demand

Mobile enabled Oracle CRMOD

It is very much agreed upon by most businesses that Mobile is where the future business lies. Talking about Mobile devices, names such as Google, Apple, Microsoft are quiet synonyms. Thanks to their ever popular Operating Systems (OS) and insanely growing applications at their respective app stores.

In the recent years, one other name that has made its way in the mobile world is Oracle. Yes you read it right, Oracle it is.  It may come as a surprise to some but Oracle had it in them for almost half a decade.

Ever since they introduced their now famous development framework, Application Development Framework (ADF), they seem to have set their sight on Mobile platform.

CRM On Demand Mobile Capabilities

Oracle’s ADF Mobile is their framework, part of Fusion Architecture that would, in future, make all of their Fusion based Applications mobile enabled.

In their own words “Oracle ADF Mobile enables developers to build and extend enterprise applications for iOS and Android from a single code base. Based on a hybrid mobile architecture, ADF Mobile supports access to native device services, enables offline applications and protects enterprise investments from future technology shifts.”

Currently, it is iOS and Android enabled and works with HTML5 enable browsers. This, alongside other mobile based Javascript frameworks such as JQuery Mobile, Knockout Mobile etc. are bound to make Enterprise applications more responsive and intelligent.

It seem that Oracle’s investment in making all of their enterprise applications mobile enabled is to answer that one big question “Why can’t I get important data when I am on the move?”.

Especially in CRM world, imagine Sales Reps having their customer data handy on their mobile devices and for Sales Manager, to be able to track their Field Reps Geo location for increased transparency.

Two of Oracle’s prominent CRM products on Cloud, Oracle CRMOD and Oracle Sales Cloud are already mobile aware. One can use them on the mobile device with the same ease and UX as on their desktops.

One of the interesting features worth waiting for is the Offline/Online capabilities. It is said that business users can use the application in the offline mode and synchronize their data once they are online.

It is also learnt that Oracle CRMOD, presently in its Release 26, is being upgraded to have some exciting new services on Restful APIs to make integration of custom app on mobile devices possible.

When discussing about CRM space, it is unfair to not mention Sales Force and their new Sales Force1 mobile platform.

Salesforce seem to have taken the fierce competition well, this new platform of their seems quiet naïve as yet but is progressing well with each release

Presently it seem Oracle is ahead of the game with their Disconnected Behaviors, Security options capabilities already enabled in some of their fusion applications.

There are serious comparisons being made between to 2 platforms and only time will tell who would emerge winner. But one thing is certain, businesses now can look forward to being mobile empowered and see their businesses serve their customer better.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

oracle_crm_on_demand

CRMIT Solutions has achieved Oracle PartnerNetwork (OPN) Specialized status for Oracle CRM On Demand.

“This Specialization reinforces our capabilities, dedication and commitment to Oracle CRM On Demand. Having completed over 100 customer implementations across numerous verticals using our CRM++ applications for CRM On Demand, we have been able to help bring business value to our customers. Our expertise has helped us become a virtual extension to the Oracle sales and technical teams”says Vinod Reddy, CEO, CRMIT Solutions

Testimony to Customer Excellence
CRMIT Solutions is committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Inputs from
Deepak H Andeli
Business Consultant-CX/CRM Industry Solutions
CRMIT Solutions


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Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers

Oracle_Cloud_Marketplace

Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions.

CRMIT has worked closely with number of Oracle CX products and we have built many applications in our CRM++ umbrella, which are now being used by thousands of cloud users. For example, our CRM++ Email Workbench is used by service and sales organizations to centralize all customer communications, our CRM++ Self Service Portal is used by organizations who want to provide the capability to their customers to look for information and raise issues in web channel, our CRM++ mCRM solution is used to implement various mobile specific use cases of our customers.

While these products are extremely useful to our clients, the recent introduction of Oracle Cloud Marketplace has made it a breeze for CRMIT to deploy these solutions, and for customers to search, find, compare, purchase and use.

Oracle Marketplace is an unified environment where customers of Oracle CX solutions can register, login, browse resources, browse partners and browse applications. They can even search or browse applications using categories such as Sales, Service, Marketing, Social etc.

Once the application selection is made, users can click on the apps to read more about them. If there are any questions, they can discuss or raise a question to the developer. Existing customers of these applications can rate them which would help others to decide.

Recently, Oracle introduced the capability to directly purchase the application from the Marketplace. Means, if you have an Oracle CX solution, you can purchase applications in one click and they will be deployed in Oracle’s own secure cloud. An intuitive admin interface provides ways for customers to set up their applications and they can start running them quickly.

This is a great opportunity for Oracle Partners who build Oracle Cloud CX based solutions. They can reach out to thousands of Cloud CX customers by listing their applications in the Marketplace. Oracle takes care of deployment, payment and the infrastructure aspects.

For the customers too, it is a great option. As this entire solution works on social principles, the best applications will always show on top and customers have the option to discuss, decide and purchase from one place. Their payment process will also be smooth as they are existing Oracle Customers and they would be continuing the same with few additional charges for new features via purchased applications.

To summarize, we believe Oracle Cloud Marketplace will transform the way business applications are publicized, validated, compared, bought and used. Great days ahead!

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

Cloud Service demands encouraged CRMIT Solutions to publish CX solutions on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing.

“We see customer demands go to the cloud. We are seeing more & more customers move rapidly to the cloud. They want to buy applications, platforms and infrastructure in the cloud. Oracle has led the way – the only ones to provide every layer of the cloud technology stack in a single, integrated cloud. This has helped partners leverage the latest in cloud technologies to grow their businesses. The Oracle Cloud Marketplace enables partners to quickly and easily develop, integrate, publish, and monetize their applications.  We are glad to publish a range of Customer Experience applications & services on the Cloud Marketplace, “ said Vinod Reddy, Founder and CEO, CRMIT Solutions.

To view CRMIT’s CX Applications on Oracle Cloud Marketplace, please refer : Oracle Cloud Marketplace

 

Testimony to Customer Excellence