The Modern Customer

A few weeks back I received a call from an advocate’s office asking me to visit the court with regards to a civil case filed against me. This took me by surprise and when asked for more details, the caller did not provide any or did not have any. On further investigation, I found that … Continue reading The Modern Customer

Innovating to Support CX and Student Experience with Oracle CX Cloud Solutions

Current technology have changed the way higher education industry works, the way education institute manage and engage students are changing. Institutions interact with students at different stage, level and with different objective. The entire student life cycle across different stages required dedicated strategy and focus. It could all start with Marketing and Communication, where institutions … Continue reading Innovating to Support CX and Student Experience with Oracle CX Cloud Solutions

Platform as a Service (PaaS) to be adopted by 72% of companies by 2017

Platform as a Service (PaaS) Platform as a Service (PaaS) is a standardized, shared and elastically scalable application development and deployment platform delivered as a service over cloud for anyone to access and use  it from anywhere. The platform typically includes a database and middleware, as well as development, management, security and integration capabilities, all … Continue reading Platform as a Service (PaaS) to be adopted by 72% of companies by 2017

Delivering on Customer Experience and Digital Engagement in Insurance Industry

    Insurance is one of the industries with low number of customer touch points. But the business process and the possibilities are so complex, each touch point is a potential nightmare, or a potential opportunity. Customer experience for an insurance prospect starts with translating their requirements into the right insurance product. Many times prospects … Continue reading Delivering on Customer Experience and Digital Engagement in Insurance Industry

Customer Experience – Are You Measuring?

It is a no brainer and almost common sense that achieving great customer experience (CX) should be an important element of your business strategy. Also, it does not take much to convince people that investing in CX would give you a lot more insights that help one take better decisions. An Oracle Survey found that … Continue reading Customer Experience – Are You Measuring?

Cloud Service demands encourage CRMIT Solutions to publish CX solutions on Oracle Cloud Marketplace

CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing. The Oracle Cloud Marketplace helps Oracle Cloud … Continue reading Cloud Service demands encourage CRMIT Solutions to publish CX solutions on Oracle Cloud Marketplace

Is your customer relationship management system meeting the needs of today’s sales force?

CRMIT Solutions’ Sales Cloud Technology empowers you to drive growth through Smart Selling Today’s businesses have sales teams that have moved beyond basic sales force automation solutions. Modern sales representatives and sales leaders need solutions that are easy-to-use, mobile, real-time, collaborative, analytics-drive, offer robust territory, quota and incentive compensation Management. CRMIT Solutions’ Sales Cloud delivers … Continue reading Is your customer relationship management system meeting the needs of today’s sales force?