Modern Customer Service for Life Sciences

  Science is bad business. The ends never meet, and the people are rarely on your side. Life science is possibly the worst of them all! The life of Life Sciences is riddled with externalities of every geo, bio and demo graphic. Sometimes you just hope Gaia made things easier but that's really asking for the … Continue reading Modern Customer Service for Life Sciences

Innovating to Support CX and Student Experience with Oracle CX Cloud Solutions

Current technology have changed the way higher education industry works, the way education institute manage and engage students are changing. Institutions interact with students at different stage, level and with different objective. The entire student life cycle across different stages required dedicated strategy and focus. It could all start with Marketing and Communication, where institutions … Continue reading Innovating to Support CX and Student Experience with Oracle CX Cloud Solutions

Delivering on Customer Experience and Digital Engagement in Insurance Industry

    Insurance is one of the industries with low number of customer touch points. But the business process and the possibilities are so complex, each touch point is a potential nightmare, or a potential opportunity. Customer experience for an insurance prospect starts with translating their requirements into the right insurance product. Many times prospects … Continue reading Delivering on Customer Experience and Digital Engagement in Insurance Industry

Orchestration Across the Ecosystem to Drive Omnichannel Marketing Success

  Multichannel was a cool thing to do. And then, it got complex. This is because new channels are getting added almost every day. They are in control of different players. It will take some time for these to mature (or fall off) and a common standard appears where all these can be reliably understood, … Continue reading Orchestration Across the Ecosystem to Drive Omnichannel Marketing Success

Customer Experience – Are You Measuring?

It is a no brainer and almost common sense that achieving great customer experience (CX) should be an important element of your business strategy. Also, it does not take much to convince people that investing in CX would give you a lot more insights that help one take better decisions. An Oracle Survey found that … Continue reading Customer Experience – Are You Measuring?

Join the conversations with CRMIT Solutions @Oracle Open World San Francisco (#OOW14)

Oracle OpenWorld - "The brightest minds. The most innovative ideas. The industry's most important conference Oracle OpenWorld 2014, starting September 28 to October 2, at Moscone Center, San Francisco, promises to be a landmark event—with an estimated 60,000 attendees from around the world. Oracle OpenWorld  is the most important business and technology conference of the year … Continue reading Join the conversations with CRMIT Solutions @Oracle Open World San Francisco (#OOW14)

Oracle CRM On Demand Life Sciences Solutions

The changing nature of the Life Sciences Industry continues to challenge Life Science sales representatives to become more efficient, more knowledgeable and approach their interactions in a meaningful and defined way. CRM applications must be flexible and constantly improving to address these types of changing needs. Oracle delivers key functionality built specifically for pharmaceutical, biotechnology, … Continue reading Oracle CRM On Demand Life Sciences Solutions

Sales Cloud Technology to empower you to Sell More Anytime, Anywhere, Any Device

Today most of the CRM software isn’t meeting the needs of today’s sales force  and companies are challenged with inadequate resources to improve sales rep effectiveness, incomplete understanding of their customers and business and a lack of tools to help build the pipeline. Oracle Sales Cloud which is designed with the needs of the sales … Continue reading Sales Cloud Technology to empower you to Sell More Anytime, Anywhere, Any Device

Oracle CRM On Demand Integration Apps – cut down hosting server costs with client side solutions

Generally in Oracle CRM On Demand (or any other system to that matter), when customer business needs can’t be met using standard out of box features, developing custom integration applications (using web services) is unavoidable. These custom integration solutions needs hosting server and the customers end up spending hundreds of dollars in arranging these servers. … Continue reading Oracle CRM On Demand Integration Apps – cut down hosting server costs with client side solutions

Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!

Skype started in Europe in 2003, got acquired after 3 years by eBay and currently owned by Microsoft (bought in 2011) in a decade long run since its launch. Using Skype one can call, see, text & share with others – wherever they are. Being one of the most popular IM tool, Skype is available on computer, mobile, tablet, … Continue reading Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!