‘Customer Experience’ – Is it only for B2C?

The stereotype notion that has emerged in the industry is that Customer Experience or ‘CX’ is only meant for B2C businesses and consumers. I cannot disagree more! The problem is, social engagement or social monitoring of consumers or customers is often mistakenly attributed to CX. Social experience of a sales person or the end consumer … Continue reading ‘Customer Experience’ – Is it only for B2C?

Modern Customer Service for Life Sciences

  Science is bad business. The ends never meet, and the people are rarely on your side. Life science is possibly the worst of them all! The life of Life Sciences is riddled with externalities of every geo, bio and demo graphic. Sometimes you just hope Gaia made things easier but that's really asking for the … Continue reading Modern Customer Service for Life Sciences

Delivering on Customer Experience and Digital Engagement in Insurance Industry

    Insurance is one of the industries with low number of customer touch points. But the business process and the possibilities are so complex, each touch point is a potential nightmare, or a potential opportunity. Customer experience for an insurance prospect starts with translating their requirements into the right insurance product. Many times prospects … Continue reading Delivering on Customer Experience and Digital Engagement in Insurance Industry

Orchestration Across the Ecosystem to Drive Omnichannel Marketing Success

  Multichannel was a cool thing to do. And then, it got complex. This is because new channels are getting added almost every day. They are in control of different players. It will take some time for these to mature (or fall off) and a common standard appears where all these can be reliably understood, … Continue reading Orchestration Across the Ecosystem to Drive Omnichannel Marketing Success

Customer Experience – Are You Measuring?

It is a no brainer and almost common sense that achieving great customer experience (CX) should be an important element of your business strategy. Also, it does not take much to convince people that investing in CX would give you a lot more insights that help one take better decisions. An Oracle Survey found that … Continue reading Customer Experience – Are You Measuring?

Join the conversations with CRMIT Solutions @Oracle Open World San Francisco (#OOW14)

Oracle OpenWorld - "The brightest minds. The most innovative ideas. The industry's most important conference Oracle OpenWorld 2014, starting September 28 to October 2, at Moscone Center, San Francisco, promises to be a landmark event—with an estimated 60,000 attendees from around the world. Oracle OpenWorld  is the most important business and technology conference of the year … Continue reading Join the conversations with CRMIT Solutions @Oracle Open World San Francisco (#OOW14)

Fixed Scope Implementation Offering for Oracle Sales Cloud to Fast Track Sales Productivity

Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud - Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion Your customer has changed, and how you sell needs to change accordingly. To increase sales and … Continue reading Fixed Scope Implementation Offering for Oracle Sales Cloud to Fast Track Sales Productivity

Maximize the benefits of CRM with CRM Health Check Program

In today's uncertain economies, companies are facing challenges with the accelerated and ever changing customer demands. With these changes, it is vital that you maximize the capabilities of your current CRM business processes and applications to maximise your ROI. However, 55% of the CRM initiatives fail to meet measurable business objectives. So, if you think … Continue reading Maximize the benefits of CRM with CRM Health Check Program

Cloud Service demands encourage CRMIT Solutions to publish CX solutions on Oracle Cloud Marketplace

CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing. The Oracle Cloud Marketplace helps Oracle Cloud … Continue reading Cloud Service demands encourage CRMIT Solutions to publish CX solutions on Oracle Cloud Marketplace

CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies

While India & NaMo makes news globally, CRMIT Solutions makes it to the covers of CIOReview & the 20 most promising Cloud Computing Companies. CIOReview, the leading technology magazine has featured and recognized CRMIT Solutions as one of the '20 Most Promising Cloud Computing Companies' 2014 which are helping enterprises move to the cloud and are developing … Continue reading CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies