The future of Oracle CRM On Demand: Oracle CRM on Demand or simply OCOD, is presently 26 releases old. This and few of the releases in the recent past indicates the commitment Oracle has towards this product. Also, it has brought in sigh of relief among Oracle’s customers and partners who otherwise thought that the … Continue reading The Future of Oracle CRM On Demand: Roadmap and Strategy for Continuous Innovation
The stereotype notion that has emerged in the industry is that Customer Experience or ‘CX’ is only meant for B2C businesses and consumers. I cannot disagree more! The problem is, social engagement or social monitoring of consumers or customers is often mistakenly attributed to CX. Social experience of a sales person or the end consumer … Continue reading ‘Customer Experience’ – Is it only for B2C?
In an hi-tech industry in which product portfolios and customer environments grow more complex every day, delivering effective and differentiated customer service—without obtaining a larger budget for staffing and infrastructure—is easier said than done. Oracle has significant domain expertise to understand hi-tech customers’ specific needs and address their challenges across segments like semiconductors, original equipment … Continue reading 40 of the top 40 hi-tech companies run Oracle’s Powerful and Affordable Customer Experience (CX) Solutions
To succeed in the current economic sensitive business climate, smart businesses are adopting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. Consumers leave a digital fingerprint through the plethora of touch points available today such as web, search, social media, kiosk, mobile and In-store … Continue reading Digital Body Language – A Modern Marketing Toolset which combines Digital, Mobile and Social
The economy-sensitive high technology industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, high-tech companies are finding it difficult to provide quality customer service. Built around best-in-class CRM, commerce and industry solutions, only Oracle Cloud Solutions combines Sales, Marketing, Web and Social experiences enabling … Continue reading Oracle Powerful, Affordable, Hi-Tech Industry Specialized Solutions
Right contents in your social media fan pages, create a big impact in engaging your targeted audience. Though creating highly engaging contents is an art by itself, having right tools to build them is another major challenge / limitation to most of the Organizations. In the last post on Oracle Social Cloud we discussed about … Continue reading Create Interactive Social Media Posts using Oracle Social Cloud
Social CRM is the latest update in the Customer management Industry. With the sudden growth in social media platform, it’s through social CRM that you can connect in a more personal level with your consumers and track their daily activities. Nowadays, you will find a number of software systems that are ready to help you … Continue reading Social CRM Systems and their Benefits to a Business
Presentation By Naga Chokkanathan Senior Director, CRMIT
Why is this important? Imagine having a captive audience waiting for our information every minute of the day. By positioning ourselves as an industry expert, we can grow a small community of followers, who will have a direct connection to CRMIT and who recognize us and our business brand! Twitter provides a great platform to … Continue reading A thousand followers on Twitter for CRMIT Solutions….
Admit it. As consumers, we've all felt frustration . . . the confusing IVR, the long hold, the uncaring support agent, the seemingly Draconian rules that cost time and money. It’s amazing more people don’t take to violence. But sometimes they do. Her name is Mona Shaw, a 79 year old with a heart condition. … Continue reading Guest Post : Have I Got Your Attention Now?