Handling “Contact Us”

Today I found an interesting question in quora.com: How do large and small networks handle the influx of "Contact Us" messages? Are there volunteers that screen and answer complaints and questions? Or is there an online "call" center that handles such traffic? Is this outsourced? And what's the best strategy for a small network to … Continue reading Handling “Contact Us”

New Customer For CRM++ Self Service Portal

What a great way to start the week! We just got the news that CRMIT has won the competitive tender for implementing the portal for one of UK's major business service organizations. We will be deploying our CRM++ Self Service Portal solution to this customer. Self Service Portal ("SSP" in short) is one of the … Continue reading New Customer For CRM++ Self Service Portal