Category: Social CRM

Digital Body Language – A Modern Marketing Toolset which combines Digital, Mobile and Social

by crmitsolutions, posted in CRM, Customer Service, CX, CXM, mCRM, Mobile CRM, New Customer, Online Image, Oracle, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, oracle sales cloud, SaaS, Sales Cloud, SCRM, Social CRM, Social Media, SocialCRM++

To succeed in the current economic sensitive business climate, smart businesses are adopting and realizing that the next frontier is to read and respond to the “Digital Body Language” of their prospects. Consumers leave a digital fingerprint through the plethora of touch points available today such as web, search, social media, kiosk, mobile and In-store … Continue reading Digital Body Language – A Modern Marketing Toolset which combines Digital, Mobile and Social

Oracle Powerful, Affordable, Hi-Tech Industry Specialized Solutions

by CRMIT Solutions, posted in Campaigns, Cloud, CRM, Customer Service, CX, CXM, Marketing, Mobile CRM, Mobile Devices, Oracle, Oracle Fusion CRM, Oracle Marketing On Demand, oracle sales cloud, Sales Cloud, SCRM, Social CRM, Social Media, User Adoption, Why CRM?

The economy-sensitive high technology industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, high-tech companies are finding it difficult to provide quality customer service. Built around best-in-class CRM, commerce and industry solutions, only Oracle Cloud Solutions combines Sales, Marketing, Web and Social experiences enabling … Continue reading Oracle Powerful, Affordable, Hi-Tech Industry Specialized Solutions

Free Webinar: Creating Meaningful Customer Experience with Unified CX Solutions

by CRMIT Solutions, posted in Campaigns, CRM, Customer Service, CX, CXM, Oracle, Social CRM, Social Media, User Adoption, User Experience, UX

Customer experience is the set of perceptions a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more, and do more. To understand and help organization optimize and excel customer experience, CRMIT Solutions in association with Oracle is organizing … Continue reading Free Webinar: Creating Meaningful Customer Experience with Unified CX Solutions

Create Interactive Social Media Posts using Oracle Social Cloud

by CRMIT Solutions, posted in Cloud, CRM, Customer Service, CX, Oracle, SCRM, Social CRM, Social Media, SocialCRM++

Right contents in your social media fan pages, create a big impact in engaging your targeted audience. Though creating highly engaging contents is an art by itself, having right tools to build them is another major challenge / limitation to most of the Organizations. In the last post on Oracle Social Cloud we discussed about … Continue reading Create Interactive Social Media Posts using Oracle Social Cloud

Social CRM Systems and their Benefits to a Business

by CRMIT Solutions, posted in CRM, Customer Service, Guest Articles, SCRM, Social CRM, Social Media, SocialCRM++

Social CRM is the latest update in the Customer management Industry. With the sudden growth in social media platform, it’s through social CRM that you can connect in a more personal level with your consumers and track their daily activities. Nowadays, you will find a number of software systems that are ready to help you … Continue reading Social CRM Systems and their Benefits to a Business

RightNow CX integration for Twitter

by CRMIT Solutions, posted in Cloud, CRM, Customer Service, CX, CXM, Social CRM, Social Media, SocialCRM++, Uncategorized

RightNow CX integration for Twitter is an extension to Oracle RightNow Social Experience capabilities and enables the RightNow platform to instantly generate and distribute pre scripted response to queries / feedbacks posted by customers and consumers via Twitter. Oracle RightNow Social Experience is part of the market - leading Oracle RightNow CX Cloud Service, which … Continue reading RightNow CX integration for Twitter