Yesterday I had a casual lunch conversation with one of my colleagues and the topic of "Online Purchases" came up. He quoted a particular website and said "Their website is good, but the way they run their buses, it is horrible to say the least!" I was surprised, because to my knowledge that website doesn't … Continue reading CEM : Customer Experience Management
Oracle Fusion CRM has various interesting features, once of them called "Kudos". You can see this via Navigator > My Portrait. If you don't see Kudos option, click on the downward arrow in this page, and expand the portlet called "Kudos". This page shows all the "Kudos" (or Praise) given / received by the current … Continue reading Stock Of “Kudos”
Currently reading a book called "Delivering Happiness". This is written by Tony Hsieh and it tells the story of Zappos.com, famous online shoe store which was acquired by Amazon sometime back. Even though this book is supposed to be a business history, it gives so many examples of how an exceptional customer service should be. … Continue reading Support Without Scripts
Whenever we refuse to accept a situation, we actually put in more power to it and this makes it even harder to solve. The moment we decide to resist it, we direct negative energy to that object or situation and this makes the problem appear even bigger. We start losing hopes, feel dis-empowered and ultimately lose the … Continue reading Law Of Non Resistance : How It Works?
Some simple tricks for finding time for yourself: 1. De-clutter your schedule Look at your timesheet for time wasters Analyze timesheet to find tasks you spend most of your time with least results/ satisfaction Try and be more efficient in selected activities Drop / reduce time for few activities which may not make serious sense … Continue reading Finding Time For Yourself