Contact Center Technology Essentials

When you combine the convenience of modern-day telephony with the power of data – that is, computers, the internet and all the information you can from it – you get the power tool that every business should have. That's what Computer Telephony Integration is all about. This integration is your key to a better performing … Continue reading Contact Center Technology Essentials

Legacy Vs Modern Service Desks

Customers have changed, products have changed, the way they interact with the products have changed, then why should the service desk be the same? It is time Legacy service desks move and give way to Modern Service Desk solutions. First Time Resolutions: Earlier, customers being able to connect to companies on their preferred channel itself … Continue reading Legacy Vs Modern Service Desks