Modern Marketing in Fourth Industrial Revolution

While we stand on the verge of technological revolution, only innovation can bring the miracle with long term gain in productivity and efficiency. Considering the fact we will be in the midst of the fourth industrial revolution in five to ten years down the line, you can expect faster communication, advanced automation with an increasing … Continue reading Modern Marketing in Fourth Industrial Revolution

Why do you need Enterprise Incubation?

In a digital era, CX is centric to buying influence, the experience that the customer expects is some magic to happen. By definition, there is a novelty in a startup product or service. For example, The search engine of Google or the connectivity of FaceBook or the visual impact of Instagram is to what is … Continue reading Why do you need Enterprise Incubation?

Why you should visit the Salesforce World Tour Sydney

In a few weeks, the International Convention Center in Sydney will be home to the Salesforce World Tour. If you’re a customer of Salesforce, or just interested in the latest trends and technologies, the World Tour is the place to be. Salesforce events have always been viewed as one of the most innovative events. The … Continue reading Why you should visit the Salesforce World Tour Sydney

Convert Data Into Insight -Oracle BI Cloud Services

Oracle Business Intelligence Cloud Service gives an easy, affordable analytics in the cloud—so you can convert data into insight as fast as you can click. Start Instantly—Start your analysis instantly—upload your own files, drag and drop to build the report/dashboard. Easy search, dynamic navigation, and contextual analytics will help guide you through your data, so you … Continue reading Convert Data Into Insight -Oracle BI Cloud Services

Oracle Service Cloud and Oracle Field Service for Customer Experience Excellence

Leveraging Oracle Service Cloud and Oracle Field Service to provide world-class Customer Experience You are an Organization that sells and services A/C units to various Consumers, what are the typical Complaints you face I’ve purchased the A/C and waiting for over two days for it to be installed Don’t buy this product, the service is … Continue reading Oracle Service Cloud and Oracle Field Service for Customer Experience Excellence

Customer Service using Customer Journey Mapping

Customer Service and Beyond Customer Service goes well beyond just after sales.  It's about directly, as well as indirectly, servicing the customer as they progress through the various stages. One of the frameworks available for us to map these various direct and indirect touch points and then plan for delivering an effective Customer Service is Customer … Continue reading Customer Service using Customer Journey Mapping

Sales Performance Management & FieldSalesPro: Maximizing Sales Team Performance

Companies around the world are focused on maximizing sales team performance and execution, yet most struggle to achieve the outcomes necessary to face today's business challenges. Oracle Sales Performance Management (SPM) helps to create more performant sales organizations with balanced territory planning, informed quota allocations and better incentive management. With SPM, Sales organizations also need … Continue reading Sales Performance Management & FieldSalesPro: Maximizing Sales Team Performance

Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

Enhance your customer interaction, service and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information by hand? Moreover which sounds better? "Who is this?" or "Thank you for calling us Mark!" Clearly, the latter. In business, every call you make … Continue reading Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

The Modern Customer

A few weeks back I received a call from an advocate’s office asking me to visit the court with regards to a civil case filed against me. This took me by surprise and when asked for more details, the caller did not provide any or did not have any. On further investigation, I found that … Continue reading The Modern Customer