Oracle Service Cloud and Oracle Field Service for Customer Experience Excellence

Leveraging Oracle Service Cloud and Oracle Field Service to provide world-class Customer Experience You are an Organization that sells and services A/C units to various Consumers, what are the typical Complaints you face I’ve purchased the A/C and waiting for over two days for it to be installed Don’t buy this product, the service is … Continue reading Oracle Service Cloud and Oracle Field Service for Customer Experience Excellence

Customer Service using Customer Journey Mapping

Customer Service and Beyond Customer Service goes well beyond just after sales.  It's about directly, as well as indirectly, servicing the customer as they progress through the various stages. One of the frameworks available for us to map these various direct and indirect touch points and then plan for delivering an effective Customer Service is Customer … Continue reading Customer Service using Customer Journey Mapping

Sales Performance Management & FieldSalesPro: Maximizing Sales Team Performance

Companies around the world are focused on maximizing sales team performance and execution, yet most struggle to achieve the outcomes necessary to face today's business challenges. Oracle Sales Performance Management (SPM) helps to create more performant sales organizations with balanced territory planning, informed quota allocations and better incentive management. With SPM, Sales organizations also need … Continue reading Sales Performance Management & FieldSalesPro: Maximizing Sales Team Performance

Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

Enhance your customer interaction, service and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information by hand? Moreover which sounds better? "Who is this?" or "Thank you for calling us Mark!" Clearly, the latter. In business, every call you make … Continue reading Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

The Modern Customer

A few weeks back I received a call from an advocate’s office asking me to visit the court with regards to a civil case filed against me. This took me by surprise and when asked for more details, the caller did not provide any or did not have any. On further investigation, I found that … Continue reading The Modern Customer

Stop Traditional Marketing…. It’s time for Modern Marketing! #oow14

Once upon time... Huh! don't worry am not going to tell a long story. It's my anecdote. We have a lots of unintelligible data. For e.g, so many people are visiting Landing pages but don't know, from which source they are coming? we are equally spending money across all the networks(Social Media, Google Adwords, Webinars, … Continue reading Stop Traditional Marketing…. It’s time for Modern Marketing! #oow14

How to Best Utilize Oracle Sales Cloud Analytics ?

Oracle Sales Cloud has prebuilt dashboards tailored for all sales roles. Sales Analytics allows users to track Pipeline Strength, Actuals against Quota and Sales Team Performance in a single view. Dashboard reports allow users to navigate from a summary view to more detailed report and users could even further drill down to record level information. … Continue reading How to Best Utilize Oracle Sales Cloud Analytics ?

Oracle Service Cloud Cross-Channel Contact Center Overview and Roadmap

  Let’s start with channel, today we got numerous channels i.e. voice, emails, web, fax, texts and many more including social media and to be very honest out of these, web and social media are very hot right now and gaining popularity. Yes it would be absolutely right to say that we are dealing with … Continue reading Oracle Service Cloud Cross-Channel Contact Center Overview and Roadmap

Can Oracle Service Cloud cope up with the modern customer service needs?

  Customer Service is one of the areas that is rapidly changing and companies are thriving to cope up with the customer needs. Day by Day, every company is trying to setup a benchmark for their customer service but realizing after a moment that the expectation has already gone up - the best analogy is … Continue reading Can Oracle Service Cloud cope up with the modern customer service needs?

Driving Sales by Leveraging Analytics with Oracle Sales Cloud

So what does it take to give an accurate forecasting? For an organization, it’s important that the sales rep achieve their numbers (the one they predicted). It’s known fact that underachieving is dangerous. It is equally true, though may not be agreed upon that overachieving (with higher margin) is equally dangerous. Though we can applaud, … Continue reading Driving Sales by Leveraging Analytics with Oracle Sales Cloud