Oracle SRM

Oracle recently released a wonderful video on SRM : Social Relationship Management, and what their vision is, in terms of a "Social Enabled Enterprise". This 30 minutes video is recommended to anyone interested in these topics: http://www.oracle.com/us/corporate/events/srm/index.html To help you further, CRMIT has made Notes from this session, which you can access in full size … Continue reading Oracle SRM

Customizing Oracle Fusion CRM

We have prepared a short video, which talks in detail about "Extending Oracle Fusion CRM". It covers information about the MDS Repository, Engine, Various layers where customizations can be done, how these are stored in the repository and how they are retrieved at the runtime to provide different experience to different users. Customizing Oracle Fusion … Continue reading Customizing Oracle Fusion CRM

CRMIT’s Best Selling Productivity Applications for CRM On Demand

Published In : https://blogs.oracle.com/apaccrmpartner/entry/crmit_s_best_selling_productivity When one thinks about high-performance indicators within business verticals, two factors that always stand out are customer satisfaction and experience. Effectively answering all emails including service requests, complaints, grievances, appreciations and even requests for more business is critical to have a satisfied customer base. Likewise, promoting collaboration among CRM users and making it … Continue reading CRMIT’s Best Selling Productivity Applications for CRM On Demand

Spotlight on CRM++ Email Workbench

Published In : https://blogs.oracle.com/emeapartnercrmod/entry/spotlight_on_crm_email_workbench Improving User Adoption with CRM++ Email Workbench When we think about high-performance indicators within business verticals, two factors stand out: customer satisfaction and experience. Importance of efficiently answering Emails (which may actually be service requests, complaints, grievances, appreciations, request for more business and so on) coming from customers cannot be overstated. This forms … Continue reading Spotlight on CRM++ Email Workbench

Spotlight on CRM IT Social CRM++: a Web 2.0 Productivity Tools for CRM on Demand

Published In : https://blogs.oracle.com/emeapartnercrmod/entry/spotlight_on_crm_it_social CRMIT, an Oracle ISV and one of the leading CRM On-Demand System Integrators in EMEA, has developedSocialCRM++, an efficient collaboration system for managing customer relationships and data in a well-organized and process-centric way. SocialCRM++ has the competence to bring new and dynamic methods for improving the quality and speed of interactions between your CRM … Continue reading Spotlight on CRM IT Social CRM++: a Web 2.0 Productivity Tools for CRM on Demand