Oracle SRM

Oracle recently released a wonderful video on SRM : Social Relationship Management, and what their vision is, in terms of a "Social Enabled Enterprise". This 30 minutes video is recommended to anyone interested in these topics: http://www.oracle.com/us/corporate/events/srm/index.html To help you further, CRMIT has made Notes from this session, which you can access in full size … Continue reading Oracle SRM

Customizing Oracle Fusion CRM

We have prepared a short video, which talks in detail about "Extending Oracle Fusion CRM". It covers information about the MDS Repository, Engine, Various layers where customizations can be done, how these are stored in the repository and how they are retrieved at the runtime to provide different experience to different users. Customizing Oracle Fusion … Continue reading Customizing Oracle Fusion CRM