Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

Enhance your customer interaction, service and satisfaction with CRM++ Computer Telephony Integration for Oracle CRM Are you still manually dialing telephone numbers, looking up contacts and capturing telephone call information by hand? Moreover which sounds better? "Who is this?" or "Thank you for calling us Mark!" Clearly, the latter. In business, every call you make … Continue reading Telephony Integration  – A smarter way to make and receive calls inside Oracle CRM

How Call Centers Use Technology to Improve Customer Service

Whether we receive a call from a telemarketer or have a problem with a product or service, chances are we will all have an encounter with a call center. How the call center representative responds to us helps determine our loyalty to the brand they represent. One negative experience can taint our opinion and even … Continue reading How Call Centers Use Technology to Improve Customer Service