COVID-19 impact on e-Commerce – of user habits & behavior; retailer readiness

The pandemic caused many changes in people's shopping habits and forced retailers to change much faster than they otherwise might have. Retailers that already had a solid digital channel and had introduced hybrid or cross-channel purchasing opportunities like click and collect had a head start. But even they weren't necessarily prepared for the volume of … Continue reading COVID-19 impact on e-Commerce – of user habits & behavior; retailer readiness