Go Live in less than 5 weeks with CRMIT’s Fixed Scope Offering for Oracle RightNow CX Cloud

To thrive in today's customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce … Continue reading Go Live in less than 5 weeks with CRMIT’s Fixed Scope Offering for Oracle RightNow CX Cloud

How Call Centers Use Technology to Improve Customer Service

Whether we receive a call from a telemarketer or have a problem with a product or service, chances are we will all have an encounter with a call center. How the call center representative responds to us helps determine our loyalty to the brand they represent. One negative experience can taint our opinion and even … Continue reading How Call Centers Use Technology to Improve Customer Service