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CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”


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Quote Management – Quote Simple. Quote Smart

Quote Simple. Quote Smart

Shouldn’t Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to some extent, is the CRM’s final touch point. Once an opportunity is won, it is assumed that it gets converted to an order in another back-end system and then it is processed. But there’s something between these two, which is the quote process.

Agreed! Not all businesses use quotes, but at the same time a considerable number of businesses do use quote management and they wonder – between an opportunity and an order, shouldn’t there be a quote step? This is very important for them because this is one of the key sales tools that is being used very often.

You are in front of the customer, sitting across the table, discussing something and expressing interest in certain aspects and then the expression is converted into a soft interest by creating a quote. It then becomes a hard interest when you convert it into an order at a later point of time. But the soft interest phase is something which is very interesting. From the first point in which you create a quote with some indistinct details – with some numbers and dates and other parameters, it becomes a conversation starting point and later becomes a running document. As a result, multiple versions of it get created, prices change, the quantities change, the delivery dates change, the delivery locations change, the overall pricing changes, discounts, packs, shipping all these elements showing a variable characteristic will have a tendency to change. It’s as good as a real order but it’s basically a soft commitment. So, this is something which is quite common and most of the organizations solve this problem by implementing their own quote management solutions which are outside the CRM framework.

Typically, CRM talks to the quote management system, once the opportunity is ready to become a quote, a trigger is sent from the CRM to the quote management system with all the relevant details and the quote is generated. The quote process actually happens outside CRM.

Quote Management

But the trend is that people want to see what happened to a quote after it is created. It can’t be another system. People don’t want to jump windows and also, they want to have complete visibility about what is happening in a particular opportunity. Till a quote is accepted by the customer representative, the opportunity is not considered as closed. So they want to know what’s happening on the quote side, how many versions have been created, which ones are sent to the customer, when was it sent, was it sent as an email attachment or was it sent as a printed copy, what was the customer reaction, when did they see it, when they plan to complete it or close it. These are some details sales rep wants to see in their opportunity view itself and they end up achieving it in one of the two ways:

First one is, if the quote management solution the customer using is strong, then we integrate CRM with it. We bring quote into the CRM, we allow CRM to send data to the quote management system and so on. Else if the customer is not having a quote management system and having a system which is very outdated or sometimes the quote management system can even be heavy – heavy in the sense that they may be looking for a simple quote management solutions but they might have gone for a implementation whereby a really heavy weight quote management system is implemented and the sales people are really puzzled on how to use it and they end up not raising quotes in the required numbers.In such cases, they build small quote management functionality inside CRM. It is very simple and straight forward but at the same time, you have to understand the process very well.

How CRMIT can support you?
Accelerate Revenue through Quote ManagementWe have worked with a number of customers and have understood that the quoting process in general is having a fine thread which is common across companies and variations are added on top of it. So that’s where we thought we will create our own quote management solution which sits inside the CRM. It is not a heavy weight system that you need to host elsewhere and then integrate with CRM, switch to it whenever necessary. It is ‘within’ the CRM. So it uses CRM’s architecture, it uses CRM’s own objects, hence it is well connected, easy to access, quick to use as the information need not be pulled out from a third party system. So that’s one of the very key features which add value to the CRM flow by just adding a quote piece to it.

Mobile Quote – Anywhere, Anytime, Any Device

Another common trend that we are observing now is the mobile quote. When reps travel a lot, they carry their mobile devices, tablets and other portable devices and they want to create quotes when they are in front of the customer. Of course they may be connected or disconnected, but all the details that are required for creating a quote should be available to them so that they can create a quote, across the table and can show it to the customer. Once everything is done, the customer says ‘”yes, you send me the quote”, the rep just presses a button and the quote goes to the customer in the format they prefer. This can be improved further by integrating it to a digital signature system so that the customers can readily sign the document in the mobile device itself, or using their Email/ an online digital signature system. This means, system drives the call for action and makes sure that the sale is won.

In short, this is something which is really transforming. Basically, you are moving from your simple cataloging system to a system whereby you can showcase your products and quickly create a quote and then send it across to the customer. This basically completes the loop as far as the purpose of that meeting is concerned. Many of our customers are moving towards this important milestone. Mobile quoting is something that will really transform this industry and CRMIT is working towards bringing the best mobile quoting experience to CRM sales persons using a system which resides inside their CRM so that no learning and unlearning is required. They use the system exactly as they normally use the quote management system and get this important piece of work done within the system itself. We believe this will really provide huge value add to our customers and we are excited to work with variations of the same application and help our customers raise better, customized quotes and close the business quickly.

Inputs from
Naga Chokkanathan
Sr. Director – Innovations
CRMIT Solutions


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Fuel Sales Revenue with Configure, Price & Quoting (CPQ) Solution

Why do 87% of sales reps hit their quotas in best-in-class organizations, while only 20% of sales reps hit their quotas in laggard companies? Best-in-class companies have empowered their sales teams by reducing friction in the last mile of the sales cycle and streamlining the lead-to-win process with a solutions like Configure-Price-Quote(CPQ). It’s not that CPQ didn’t exist earlier, in-fact all the leading companies used to offer these functions inbuilt in some form or the other.

 

Quote Smart with CPQ SolutionAs you plan to invest in new customer & sales management tools to improve customer experience and sales force effectiveness, it’s imperative to have a best-in-class Pricing / Quote management tool that is well integrated with your CRM to enable your global sales teams.

The impact of CPQ tools is encouraging and as it can enable organizations sale force get the competitive advantage over others. CPQ redefines how sales and service representative configure products, price with precision & then generates Quote for customer. CPQ implementation offers, sales users speed and flexibility in making product offerings to its customers with accuracy and precision.

What the analysts say about CPQ

Aberdeen Group reveals that the 58% of the best-in-class firms——currently deploy CPQ technologies, and  remaining 46%—indicate a plan to do so within the next 12 months. Also shows key improvements in sales effectiveness metrics for organizations with CPQ implementations.

CPQ stats

These improvements help sales users to focus more on the customer rather than internal systems, thus leading to improved customer satisfaction, higher chances of opportunity conversion and increased revenue for the organization. Some of the stats below are the testimony to the CPQ’s positive impact.

 

CPQ - Gaurantees for faster and profitable sales deals

CPQ – Gaurantees for faster and profitable sales deals

There is definitely an increased focus and willingness from organizations today to upgrade the existing Quote and Pricing management systems to new cloud based CPQ systems. As the change in products and pricing is much more faster today, the need to provide accurate and immediate quotations to customers has become the need of hour. This cloud based CPQ system which offers all this combined package has become the latest trend and catching up fast.

CRMIT Solutions provides Pricing / Quote management tool with the ability to quickly create price quotes, linked to right business records (accounts, contacts, or opportunities) in your CRM. These price quotes allow field sales teams to provide quick & consistent quotes to the customers – thus, shortening your sales cycle and plug revenue leaks.

Benefits

  • Improve agility in responding to customers
  • Automate pricing rules – Eliminating product selection and pricing errors
  • Organization wide uniformity in quoting process & document generation
  • Quickly creating winning proposals
  • Built-in workflows / price approval process
  • Control over maverick discounting
  • Negotiating while preserving margins & minimizing time delays
  • Offline access via variety of devices
  • Pluggable to backend ERP systems
  • Ready to use reports / dashboards to measure outcomes
  • Boosting sales through collaborative selling
  • Increasing average quote and order size

CRMIT’s Quote Management application is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it on a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.

With this I conclude that today CPQ offers an integrated functionality that  improves sales efficiency, effectiveness and fuels the sales revenue . Looking at the trends today and sales being getting more and more competitive daily, I am sure no enterprise architecture would be complete without an integrated CPQ tool.


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CRMIT Solutions releases Configure Price Quote (CPQ) solutions to generate 25% more conversions

The only choice to intelligently configure, price and quote new deals, add-on sales and renewals – inside Oracle CRM On Demand & Oracle Sales CloudCRM++ Configure Price Quote

In the recent past, we are seeing a reasonably strong traction for our CRM++ Quote Management tool and most of these prospects have a common yet sticky problem on enabling a price quote solutions for their CRM On Demand users – at the same time not invest in big tickets like Selectica or Big Machines.

CRM++ Quote Management fits in perfectly for such prospects. This repositioning of Quote Management as a price quote solutions is expected to see road ways into many more CRM On Demand install base.

CRM++ Quote Management is a SaaS based application that acts as a one stop shop to seamlessly generate a price quote to any opportunity. It gives an organization the ability to quickly create price quote and link those quotes to accounts, contacts, or opportunities. These price quote are intended to allow sales representatives to easily and efficiently provide customers with quick quotes for pricing and availability.

CRM++ Configure Price Quote (CPQ) solution slices through sales complexity to help enterprise sell more. CPQ enables sales reps and channel partners to recommend the best combination of products and services, construct accurate price quotes, and get contracts signed fast. With powerful, constraint-based configuration, step-by-step guided selling, and streamlined workflows for price quote, proposal, and contract management, CRM++ CPQ takes enterprise sales to the next level, increasing average deal size, accelerating sales cycles, and making global business faster and more efficient.

While creating a price quote, you can associate a contact with an opportunity, add products as line items to the quote, and enter price details and terms & conditions of the quote all within a secured interface. Customize, print or email price quotes across your contacts instantly without missing on those crucial opportunities.

Vinod Reddy, Founder & CEO, CRMIT Solutions

CRMIT Solutions delivers an effective Configure Price Quote (CPQ) solution that changes the industry’s conventionally complex approach to the entire quoting process. The only choice to intelligently configure, price and quote new deals, add-on sales and renewals – inside Oracle CRM On Demand & Oracle Sales Cloud,” said Vinod Reddy, MD & Founder CRMIT Solutions.

CRM++ Quote Management application is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it on a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.