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CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”


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Incentive Compensation in Retail Industry

incentive_compensationThe retail landscape is increasingly dominated by stores. But the headlong rise of e-commerce has put extreme pressure on retailers to become more efficient, and to justify their bricks and mortar existence to customers. Retailers are recognizing that traditional retail needs to be retooled and their key differentiator could be that employee standing in the store.

Employee motivation is probably the most important single manageable factor for success and profitability of all the facets of store retailing. There are almost as many effective ways of motivating employees as there are ways of enticing customers into a store but money is generally the greatest motivator of all.

Retailers offer incentive compensation plans to promote employee motivation. These plans are tailored to the unique situation of each store.

Some of the factors used by retailers while building a compensation plan for a store are

  • Y-O-Y growth ($$$)
  • Y-O-Y growth percentage (%)
  • Achievement against target ($$$ – A grid of growth $ against various bonus %)
  • Achievement against target (% – A grid of growth % against various bonus %)
  • Inflation
  • Seasonality
  • Store factors (Age of the Store, Store Hierarchy, Geography)
  • Non comparability against last year performance (New Store, Store Expansion, Store Relocation, Cannibalization against new store)
  • Employee role, grade/band, salary etc.

While measuring achievement, Targets are usually the store turnover or the profitability or a combination of both. It is better if the plans are simple. However, simplicity itself cannot be given excessive consideration since it is necessary to cover every major measurable factor.

The master data required to build and roll up compensation plans is either defined at the Incentive compensation platform or flows to the platform from upstream systems along with achievement (turnover, profitability) details.

Master data is typically validated by financial controllers and relevant entities before getting fed for compensation consideration.

Incentive compensation platforms help in performing calculations using set of complex rules and the final rates and amounts are dispatched to payroll department for validation before they are broadcasted to the stores.

Store employees access these details through employee portals or other methods setup for them.

Compensation platform facilitates regular reviews of performance against compensation plans to stimulate store level efforts. Data is archived to facilitate audit.

The installation of an effective incentive plan is the foundation of a successful motivational compensation program. To optimize results retailers should regularly nourish and promote the program and a regular review would make sure it is still working to expectations.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

oracle_specialized_sales_cloudCRMIT Solutions has achieved OPN Specialized status for Oracle Sales Cloud –Oracle Recognizes CRMIT Solutions for Expertise in Implementing Oracle Sales Cloud. CRMIT Solutions Offers A Host of Solutions on Oracle Sales Cloud, Including Consulting, Sales Planning, Social Sales, Customer Data Enrichment, Field Sales Automation, User Adoption, Training, Health Checks and Testing.

CRMIT Solutions deliver a Fixed Scope Implementation offering for Oracle Sales Cloud to fast track sales productivity. Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud – Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.

Inputs
C.A.Mohammed
Consulting – CX/CRM Industry Solutions
CRMIT Solutions

 


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Quote Management – Quote Simple. Quote Smart

Quote Simple. Quote Smart

Shouldn’t Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to some extent, is the CRM’s final touch point. Once an opportunity is won, it is assumed that it gets converted to an order in another back-end system and then it is processed. But there’s something between these two, which is the quote process.

Agreed! Not all businesses use quotes, but at the same time a considerable number of businesses do use quote management and they wonder – between an opportunity and an order, shouldn’t there be a quote step? This is very important for them because this is one of the key sales tools that is being used very often.

You are in front of the customer, sitting across the table, discussing something and expressing interest in certain aspects and then the expression is converted into a soft interest by creating a quote. It then becomes a hard interest when you convert it into an order at a later point of time. But the soft interest phase is something which is very interesting. From the first point in which you create a quote with some indistinct details – with some numbers and dates and other parameters, it becomes a conversation starting point and later becomes a running document. As a result, multiple versions of it get created, prices change, the quantities change, the delivery dates change, the delivery locations change, the overall pricing changes, discounts, packs, shipping all these elements showing a variable characteristic will have a tendency to change. It’s as good as a real order but it’s basically a soft commitment. So, this is something which is quite common and most of the organizations solve this problem by implementing their own quote management solutions which are outside the CRM framework.

Typically, CRM talks to the quote management system, once the opportunity is ready to become a quote, a trigger is sent from the CRM to the quote management system with all the relevant details and the quote is generated. The quote process actually happens outside CRM.

Quote Management

But the trend is that people want to see what happened to a quote after it is created. It can’t be another system. People don’t want to jump windows and also, they want to have complete visibility about what is happening in a particular opportunity. Till a quote is accepted by the customer representative, the opportunity is not considered as closed. So they want to know what’s happening on the quote side, how many versions have been created, which ones are sent to the customer, when was it sent, was it sent as an email attachment or was it sent as a printed copy, what was the customer reaction, when did they see it, when they plan to complete it or close it. These are some details sales rep wants to see in their opportunity view itself and they end up achieving it in one of the two ways:

First one is, if the quote management solution the customer using is strong, then we integrate CRM with it. We bring quote into the CRM, we allow CRM to send data to the quote management system and so on. Else if the customer is not having a quote management system and having a system which is very outdated or sometimes the quote management system can even be heavy – heavy in the sense that they may be looking for a simple quote management solutions but they might have gone for a implementation whereby a really heavy weight quote management system is implemented and the sales people are really puzzled on how to use it and they end up not raising quotes in the required numbers.In such cases, they build small quote management functionality inside CRM. It is very simple and straight forward but at the same time, you have to understand the process very well.

How CRMIT can support you?
Accelerate Revenue through Quote ManagementWe have worked with a number of customers and have understood that the quoting process in general is having a fine thread which is common across companies and variations are added on top of it. So that’s where we thought we will create our own quote management solution which sits inside the CRM. It is not a heavy weight system that you need to host elsewhere and then integrate with CRM, switch to it whenever necessary. It is ‘within’ the CRM. So it uses CRM’s architecture, it uses CRM’s own objects, hence it is well connected, easy to access, quick to use as the information need not be pulled out from a third party system. So that’s one of the very key features which add value to the CRM flow by just adding a quote piece to it.

Mobile Quote – Anywhere, Anytime, Any Device

Another common trend that we are observing now is the mobile quote. When reps travel a lot, they carry their mobile devices, tablets and other portable devices and they want to create quotes when they are in front of the customer. Of course they may be connected or disconnected, but all the details that are required for creating a quote should be available to them so that they can create a quote, across the table and can show it to the customer. Once everything is done, the customer says ‘”yes, you send me the quote”, the rep just presses a button and the quote goes to the customer in the format they prefer. This can be improved further by integrating it to a digital signature system so that the customers can readily sign the document in the mobile device itself, or using their Email/ an online digital signature system. This means, system drives the call for action and makes sure that the sale is won.

In short, this is something which is really transforming. Basically, you are moving from your simple cataloging system to a system whereby you can showcase your products and quickly create a quote and then send it across to the customer. This basically completes the loop as far as the purpose of that meeting is concerned. Many of our customers are moving towards this important milestone. Mobile quoting is something that will really transform this industry and CRMIT is working towards bringing the best mobile quoting experience to CRM sales persons using a system which resides inside their CRM so that no learning and unlearning is required. They use the system exactly as they normally use the quote management system and get this important piece of work done within the system itself. We believe this will really provide huge value add to our customers and we are excited to work with variations of the same application and help our customers raise better, customized quotes and close the business quickly.

Inputs from
Naga Chokkanathan
Sr. Director – Innovations
CRMIT Solutions


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Oracle Sales Cloud Partner Relationship Management (PRM) – Configuration considerations

Oracle Sales Cloud Partner Relationship Management (PRM)The Partner Relationship Management (PRM) component of Oracle Sales Cloud focuses on process automation between companies (brand owners) and channel partners. It allows companies to coordinate business planning activities, share information, conduct commerce across the channel. Processes, Objects and Roles are various setup considerations for Sales Cloud PRM. This article shall provide required inputs for a quick out of the box PRM implementation.

Processes:

Following are the processes supported by Sales Cloud PRM
1. Channel Type identification
2. Lead distribution to partners
3. Lead registration by partners
4. Lead > Opportunity > Quote
5. Account & Contact Management

Objects:

PRM uses the same business objects (e.g. Lead, Opportunity, Account, Contact) of CRM for channel sales along with Partner Accounts, Partner Contacts.

ObjectsTowards configuration of these objects, while ‘Application composure’ allows to configure additional fields, page layouts, business rules etc., the page composer tool under ‘Customize User Interface’ option allows configuring saved lists (criteria and columns).

OSC_Navigator Screen

OSC - HomeUnder Application Composer,
-> Partner configuration is handled under ‘Sales’ application area.
-> Partner Contact configuration is handled under ‘Common’ application area through the standard ‘Contact’ object.
-> Lead configuration is handled under ‘Marketing’ application area and called ‘Sales Lead’.
-> Opportunity configuration is handled under ‘Sales’ application area.
-> Account & Contact configuration is handled under ‘Common’ application area.

Roles:
From roles perspective, following are the roles provisioned out of the box

PRM RolesPRM’s role reporting hierarchy on both sides is

Brand Owner’s side:

Brand Owner's Side

Partner’s side:Partner's SideWhile setting up users it is better to define role provisioning rules. This would automatically assign all relevant Job roles based on the resource role selected for the user. OSC - Setup and Maintenance PageOSC - Manage Users

Data Security:

a) For Partner Account records,

1. On Brand Owner’s side:
Sales reps, Sales Managers could view all Partner Account records.
Channel Account Manager can View and Edit partner account records if
–they are on the partner account team
–they are a member/owner of a territory associated to partner account
Channel Sales Manager can View and Edit all partner account records.
Channel Operations Manager can View and Edit all partner account records.

2. On Partner’s side:
Partner Administrator can View and Edit the partner account records (s)he belongs to.
Other partner users would not be able to access partner account record.

b) For Lead records,

1. On Brand Owner’s side:
Channel Account Manager can View and Edit lead records if
–they are owner of lead, or they are on the lead team
–they are a member/owner of a territory associated to lead
Note: Channel Account Manager can update owner only if they own a lead
Channel Sales Manager can View lead records if a Channel Account Manager reporting to him/her owns a lead or in the lead team or lead is associated to a territory in his/her territory hierarchy.
Sales representatives and Sales managers’ access are controlled same as Channel Account Managers and Channel Sales Managers accesses respectively.

2. On Partner’s side:
Partner Sales Representative can View and Edit lead records if
–they are owner of a lead, or they are on the lead team
–they are a member/owner of a territory associated to lead
Partner Sales Manager can View Lead records if a Partner Sales Representative reporting to him/her owns a Lead or in the Lead team or Lead is associated to a territory in his/her territory hierarchy.
Partner Administrator can View and Edit all the leads under partner account records (s)he belongs to.

c) For Opportunity records,

1. On Brand Owner’s side:
Channel Account Manager can View and Edit opportunity records if
–they are a member of the account team of a partner organization on the opportunity
–they are owner of opportunity, or they are on the opportunity team
–they are a member/owner of a territory associated to opportunity
Channel Sales Manager can View opportunity records if a Channel Account Manager reporting to her owns opportunity or in the opportunity team or opportunity is associated to a territory in his/her territory hierarchy.
Sales representatives and Sales managers’ access are controlled same as Channel Account Managers and Channel Sales Managers accesses respectively.

2. On Partner’s side:
Partner Sales Representative can View and Edit opportunity records if
–they are owner of opportunity, or they are on the opportunity team
Partner Sales Manager can View opportunity records if a Partner Sales Representative reporting to her owns an opportunity or in the opportunity team or opportunity is associated to a territory in his/her territory hierarchy.
Partner Administrator can View and Edit all the opportunities under partner account records (s)he belongs to.

d) For Account records,

1. On Brand Owner’s side:
Channel Account Manager can View and Edit account records if
–they are on the account team
–they are a member/owner of a territory associated to account
Channel Sales Manager can View and Edit account records if Channel Account Manager reporting to him/her has access to account via team or via territory.

2. On Partner’s side:
Partner Sales Representative can View and Edit account records if
–they are on the account team
–they are a member/owner of a territory associated to account
Partner Sales Manager can View and Edit account records if Partner Sales Representative reporting to her has access to account via team or territory.

e) For Contact records,
Partner users can view and create contacts for accounts that they can view
Partner users with Edit or Full access on the account can edit or delete the account’s contacts
Partner users with Read, Edit or Full access on the account can view, edit or delete associated common component transactions which they participated. e.g. appointments and tasks partner users participated

Other PRM setup tasks could be performed through “Define Sales Partners” task under Setup and maintenance.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

oracle_specialized_sales_cloudCRMIT Solutions has achieved OPN Specialized status for Oracle Sales Cloud –Oracle Recognizes CRMIT Solutions for Expertise in Implementing Oracle Sales Cloud. CRMIT Solutions Offers A Host of Solutions on Oracle Sales Cloud, Including Consulting, Sales Planning, Social Sales, Customer Data Enrichment, Field Sales Automation, User Adoption, Training, Health Checks and Testing.

CRMIT Solutions deliver a Fixed Scope Implementation offering for Oracle Sales Cloud to fast track sales productivity. Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud – Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.

Inputs
C.A.Mohammed
Consulting – CX/CRM Industry Solutions
CRMIT Solutions


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Stop Traditional Marketing…. It’s time for Modern Marketing! #oow14

Modern_MarketingOnce upon time… Huh! don’t worry am not going to tell a long story. It’s my anecdote.

We have a lots of unintelligible data. For e.g, so many people are visiting Landing pages but don’t know, from which source they are coming?
we are equally spending money across all the networks(Social Media, Google Adwords, Webinars, Virtual Events etc…) couldn’t able to find out ROI breakout on individual
source.
Eloqua has showed a solution for this. Now, we can figure out from where we are getting more Leads. It is giving Data Intelligence to drive Sales Cycle more .

Scenario: Campaign to invite customers to attend a sales webcast or virtual event.
1) Send initial email invitation
2) Scrub registration list against email list
3) Send reminder to those not registered
4) Wait until the webcast date, download the attendee list. Divide list to send thank you and sorry we missed you email.
5) Email attendee list to marketing operations to upload into CRM.

After Marketing Automation
1) Upload emails and campaign list into Eloqua.
2) Create Eloqua Program
3) Activate
4) Do a happy dance when leads show up.
5) Have a glass of wine to celebrate.

Eloqua has solved my maintenance issues & made me Modern Marketer.

Happy Modern Marketing

Don’t relay on others… Do it your own Marketing.. Be like one man Army

Still, Are you relaying on Web Developers, Designers to do Campaigns. Their support doesn’t require anymore.
Everything you can do it by your own with WYSIWYG(What You See Is What You Get) Editor. Doesn’t Sound interesting. It’s as simple as Drag-Drop feature.
Which will effectively improves your ROI(Return on Investment) & SOI(Savings on your Investment). Are you thinking how?
Let me explain scenario.
Use case: Execute Campaign

Without Eloqua,

1) Taking help from Web Developers/Designers to create Emails/Landing Pages.
2) Sending emails.
3) Resending emails(Who are not responded)
4) Checking for Date/Time (To restrict sending emails in Business Days only)

No.of people involved in this process is more than one.

With Eloqua,
1) Create Email by your own self.
2) Set the Campaign Canvas.
3) Let Eloqua to flow the Campaign Canvas(Which includes Resending emails, Restricting emails based on Time Zones & Business Days/hours)
4) Enjoy the Reports

No.of People involved here is only one(Modern Marketer)

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

CRMIT Solutions also extends Marketing Cloud Automation solutions with Oracle Eloqua. “Marketing Oracle Marketing Cloudautomation has been a critical component for our customers and Oracle Eloqua is an ideal fit for modern marketers to power revenue performance,” said Vinod Reddy, Founder & CEO, CRMIT Solutions.“They can transform the way you market in the digital age while delivering an integrated and highly personalized customer experience,” added Vinod.

Testimony to Customer Excellence

CRMIT Solutions is committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Input from
Ravi Teja
Marketing
CRMIT Solutions


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How to Best Utilize Oracle Sales Cloud Analytics ?

Sales Analytics

Oracle Sales Cloud has prebuilt dashboards tailored for all sales roles. Sales Analytics allows users to track Pipeline Strength, Actuals against Quota and Sales Team Performance in a single view.

Dashboard Reports

Dashboard reports allow users to navigate from a summary view to more detailed report and users could even further drill down to record level information.

Pipeline Analytics:

Pipeline analytics shows sales team’s opportunities by sales stage and revenue contribution. Prebuilt metrics show the Total Revenue, Open Pipeline and Revenue won by sales team in a quarter and facilitate future planning.

Pipeline Analytics

Actual vs Quota:

Team Performance

Actual vs Quota report allows tracking quarterly Revenue Forecast, Won Revenue and Open Pipeline for each product line. This report helps sales managers to identify areas for improvement and ensure sufficient pipeline revenue in the final sales stages to meet quarterly revenue goals.

Team Performance Analytics:

Team performance analytics allows identifying how individual team members are progressing towards their revenue goals. A sales manager can identify top performers and also team members who might need support and coaching as they are lagging behind.

The Achievement % and Won Revenue views shows performance in percentage and in absolute numbers facilitating course correction as required.

Team Performance

Team Performance

Activities Report:

Activities report allows users to easily track upcoming/planned activities that they need to prepare for in next few days.

Activities Report

Mobilytics:

Oracle Mobilytics app provides unprecedented mobile business intelligence into sales performance with interactive visualizations created specifically for iPad.

Forecast Shaper:

Forecast Shaper enables to perform ‘what-if’ analyses and shape sales team’s forecast more intelligently.Results could be filtered by Region, Product, Industry etc.

Forecast Shaper

Pipeline Analyzer:

Pipeline Analyzer allows to view all deals with deal size for each sales stage.

Pipeline Analyzer

Deal Radar:

Discover which deals are being actively managed by using Deal Radar. Apply filters like Region, Product and Industry to view deals by quarter instead of activity.

Deal Radar

Team Tracker:

Team Tracker allows you monitor team performance and proactively address performance issues.

Team Tracker

 

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

oracle_specialized_sales_cloud
CRMIT Solutions has achieved OPN Specialized status for Oracle Sales Cloud –Oracle Recognizes CRMIT Solutions for Expertise in Implementing Oracle Sales Cloud. CRMIT Solutions Offers A Host of Solutions on Oracle Sales Cloud, Including Consulting, Sales Planning, Social Sales, Customer Data Enrichment, Field Sales Automation, User Adoption, Training, Health Checks and Testing.

CRMIT Solutions deliver a Fixed Scope Implementation offering for Oracle Sales Cloud to fast track sales productivity. Fixed Scope Offering leverages Oracle best practices and agile approach for fast track implementation of Oracle Sales Cloud – Go Live in less than 4 weeks. It drives sales productivity through higher win rates, forecast accuracy, and lead conversion.

Testimony to Customer Excellence

Inputs
C.A.Mohammed
Consulting – CX/CRM Industry Solutions
CRMIT Solutions


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Oracle Service Cloud Cross-Channel Contact Center Overview and Roadmap

 

oracle-service-cloud

Let’s start with channel, today we got numerous channels i.e. voice, emails, web, fax, texts and many more including social media and to be very honest out of these, web and social media are very hot right now and gaining popularity.

Yes it would be absolutely right to say that we are dealing with a multi-channel platform and we need multiple channels everywhere because technology has made us sluggish, at least I have been acting lethargic lately.

cross channel inconsistencies

I remember one day I made a call to a customer support centre and next day I’m so lazy that I want to contact them without opening another tab in my browser’s window. And then I just always end up going to company’s Facebook fan page and write my complaint or service request number and try to know the status. Don’t you think it would be easier for the customer if all of this was connected? I should be able to contact the company any way I prefer and when that happens you have a good customer experience and yes I do share it with my friends too.

ORACLE Rightnow

I think Oracle Service Cloud has done an extravagant job in making it so elementary by providing a complete view of the whole situation at one place and in result it made it so easier for contact center agents with the help of simplified screens and unified workspaces. All they have to do is open a Contact or a Service Request and the whole story is right in front of their screen regardless what channel customer has used to contact the company.

Oracle Service Cloud for cross channel engagement

We can use the same approach with the cross channels, For example I open a company’s website and try to access its knowledgebase first  and on spur of moment a pop up opens and a Virtual Assistant assists me based on the dialog design and some model questions. But that’s not it, it doesn’t end here, then it has an ability of routing me to a live chat agent based on the inputs given by me before commencing the chat.

The point I’m trying to make here is that ‘Customers oft-times cross channel boundaries and it’s unpredictable and uncertain’ and application like Oracle Service Cloud gives you a flawless platform to give your customer an admirable experience, after all it is all about Customer Experience. No matter what channel it is, let it be web, e-mails, chat, Facebook, twitter or voice, Oracle Service cloud is your ‘one stop shop’.

It just didn’t help customers I think it was transformative for agents too. It has never been easier for agents before, routing the right requests to right agents, all the information on the same window. What more you could ask for. It has significantly helped agents in reducing the response time and that ensures customer satisfaction and retention.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

Specialized Partner for Oracle Service CloudCRMIT Solutions has achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud – Oracle Recognizes CRMIT for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer’s journey.

Oracle Service Cloud SolutionsCRMIT is are committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Testimony to Customer Excellence

Inputs from

Puneet Rajpal
Business Consultant –Industry CRM & CX Solutions
CRMIT Solutions


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Can Oracle Service Cloud cope up with the modern customer service needs?

 

Oracle RightNow Cloud Service

Customer Service is one of the areas that is rapidly changing and companies are thriving to cope up with the customer needs. Day by Day, every company is trying to setup a benchmark for their customer service but realizing after a moment that the expectation has already gone up – the best analogy is like how the government plans to improve the infrastructure to the best of its offerings to the citizen by adding additional roads but realizing by the time of completion that the traffic has already gone up and the entire road has just met the needs of citizens and can never be considered to be the best for citizens. Such every changing demand ultimately makes them to revisit, restrategize the entire way of handling the customer service.

When organization has to be so adaptive and quick for this rapidly changing needs, the investment that organization made on the support tools should not go waste – especially when the organization is partnered with the IT vendor like Oracle. Post Oracle’s Acquisition of RightNow, Oracle has taken the modularity of this product into different heights. Feature Set of the Oracle Service Cloud is consistently improved and added to meet the demands of the modern customer service and also ensuring to provide a high return on investment for the organization who has bought Oracle Service Cloud with confidence.

Oracle RightNow CX Cloud Service

It is not the current feature set that is built to provide the confidence but also the promising futuristic vision of added fuctionalities and simplicity in implementation makes Oracle Service Cloud more reliable than ever. Being flag-shipped as the front runner to deliver great customer experience, Oracle Service Cloud positions itself beyond the support tool and being able to be rapidly implemented, customer support executives would only need little to no training to start serving the customer. If providing a great customer experience to the customers is one of the top priorities of the CXOs of Organization, Oracle Service Cloud is THE right tool to be partnered for a long term vision.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

Specialized Partner for Oracle Service CloudCRMIT Solutions has achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud – Oracle Recognizes CRMIT for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer’s journey.

Oracle Service Cloud SolutionsCRMIT is are committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Testimony to Customer Excellence

Inputs from

Suresh Ponniah
Principal Business Consultant –Industry CRM & CX Solutions.
CRMIT Solutions