Tag: customer Experience Management

Quote Management – Quote Simple. Quote Smart

by Global Marketing Team, posted in cpq, quote, Quote and Order Management, quote management

Shouldn't Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to some extent, is the CRM's final touch point. Once an opportunity is won, it is assumed that it gets converted … Continue reading Quote Management – Quote Simple. Quote Smart

Smart Phones for Smarter CRM

by Global Marketing Team, posted in Cloud, CRM, Mobile CRM, oracle cloud

M-PESA, a phone based money transfer and micro-financing service is said to have had pro-found impact on Kenyan households to manage their money. In a country where only 1 percent Kenyans has a landline, this smart cell phone based service has changed the life of 70 percent population. As per Bill and Melinda Gates Foundation … Continue reading Smart Phones for Smarter CRM

Influencing Consumer Behavior with Retail and Consumer Insights

by Deepti Sharma, posted in Cloud, CRM, Customer Service, CX, CXM, Oracle Open WOrld, Uncategorized

Instacart represents an evolutionary path for the retail industry. They do a good job bridging the two worlds in retail. Crowdsourcing is a dead end though. The technological path for retail is going back to its roots. Retail solves several problems for the consumer. It resolves time, finance, space and information problems of each customer to various … Continue reading Influencing Consumer Behavior with Retail and Consumer Insights

CRMIT Solutions opens new Customer Experience Center in Atlanta

by Deepti Sharma, posted in Communication, CRM, CRMOD, oracle sales cloud

Rapid growth on our flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast. CRMIT solution is currently headquartered in Bay Area, California and has seen significant growth in cloud computing practices as it … Continue reading CRMIT Solutions opens new Customer Experience Center in Atlanta

CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

by Deepti Sharma, posted in Uncategorized

Oracle Recognizes CRMIT Solutions for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer's journey. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the … Continue reading CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies

by Deepti Sharma, posted in Cloud, CRM, Customer Service, CX, SaaS, Sales Cloud, Uncategorized, Why CRM?

While India & NaMo makes news globally, CRMIT Solutions makes it to the covers of CIOReview & the 20 most promising Cloud Computing Companies. CIOReview, the leading technology magazine has featured and recognized CRMIT Solutions as one of the '20 Most Promising Cloud Computing Companies' 2014 which are helping enterprises move to the cloud and are developing … Continue reading CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies

Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

by Deepti Sharma, posted in Analytics, Collaboration, CRM, Customer Service, CX, CXM, mCRM, Mobile CRM, Mobile Devices, Mobiles, User Adoption, User Experience, Why CRM?

The mobile device and mobile apps are changing the customer experience and forcing organizations to rethink how users across all demographics access and activate content, services, commerce, and critical business applications. It’s clear that organizations no longer consider mobility the last step toward implementing a business application. Instead, they see it as the first and … Continue reading Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

by Deepti Sharma, posted in CRM, CRMOD, Customer Service, CX, Email Workbench, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, oracle sales cloud, Press Release, Sales Cloud, User Adoption, User Experience, Why CRM?

The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important customer email activity all within the CRM system.  CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience … Continue reading CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

Free Webinar: Creating Meaningful Customer Experience with Unified CX Solutions

by CRMIT Solutions, posted in Campaigns, CRM, Customer Service, CX, CXM, Oracle, Social CRM, Social Media, User Adoption, User Experience, UX

Customer experience is the set of perceptions a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more, sell more, sell for more, and do more. To understand and help organization optimize and excel customer experience, CRMIT Solutions in association with Oracle is organizing … Continue reading Free Webinar: Creating Meaningful Customer Experience with Unified CX Solutions