Tag: customer Experience Management

Quote Management – Quote Simple. Quote Smart

by Global Marketing Team, posted in cpq, quote, Quote and Order Management, quote management

Shouldn't Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to some extent, is the CRM's final touch point. Once an opportunity is won, it is assumed that it gets converted … Continue reading Quote Management – Quote Simple. Quote Smart

Smart Phones for Smarter CRM

by Global Marketing Team, posted in Cloud, CRM, Mobile CRM, oracle cloud

M-PESA, a phone based money transfer and micro-financing service is said to have had pro-found impact on Kenyan households to manage their money. In a country where only 1 percent Kenyans has a landline, this smart cell phone based service has changed the life of 70 percent population. As per Bill and Melinda Gates Foundation … Continue reading Smart Phones for Smarter CRM

Influencing Consumer Behavior with Retail and Consumer Insights

by Deepti Sharma, posted in Cloud, CRM, Customer Service, CX, CXM, Oracle Open WOrld, Uncategorized

Instacart represents an evolutionary path for the retail industry. They do a good job bridging the two worlds in retail. Crowdsourcing is a dead end though. The technological path for retail is going back to its roots. Retail solves several problems for the consumer. It resolves time, finance, space and information problems of each customer to various … Continue reading Influencing Consumer Behavior with Retail and Consumer Insights

CRMIT Solutions opens new Customer Experience Center in Atlanta

by Deepti Sharma, posted in Communication, CRM, CRMOD, mSCM, oracle sales cloud

Rapid growth on our flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast. CRMIT solution is currently headquartered in Bay Area, California and has seen significant growth in cloud computing practices as it … Continue reading CRMIT Solutions opens new Customer Experience Center in Atlanta

CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

by Deepti Sharma, posted in Uncategorized

Oracle Recognizes CRMIT Solutions for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer's journey. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the … Continue reading CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies

by Deepti Sharma, posted in Cloud, CRM, Customer Service, CX, SaaS, Sales Cloud, Uncategorized, Why CRM?

While India & NaMo makes news globally, CRMIT Solutions makes it to the covers of CIOReview & the 20 most promising Cloud Computing Companies. CIOReview, the leading technology magazine has featured and recognized CRMIT Solutions as one of the '20 Most Promising Cloud Computing Companies' 2014 which are helping enterprises move to the cloud and are developing … Continue reading CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies