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CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud. Recognized amongst CIOReveiw’s "20 Most Promising Cloud Computing Companies”


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Quote Management – Quote Simple. Quote Smart

Quote Simple. Quote Smart

Shouldn’t Quote management be a part of the CRM solution itself? This is a classic question we hear from our customers very often. They are really puzzled when we tell them that an opportunity, to some extent, is the CRM’s final touch point. Once an opportunity is won, it is assumed that it gets converted to an order in another back-end system and then it is processed. But there’s something between these two, which is the quote process.

Agreed! Not all businesses use quotes, but at the same time a considerable number of businesses do use quote management and they wonder – between an opportunity and an order, shouldn’t there be a quote step? This is very important for them because this is one of the key sales tools that is being used very often.

You are in front of the customer, sitting across the table, discussing something and expressing interest in certain aspects and then the expression is converted into a soft interest by creating a quote. It then becomes a hard interest when you convert it into an order at a later point of time. But the soft interest phase is something which is very interesting. From the first point in which you create a quote with some indistinct details – with some numbers and dates and other parameters, it becomes a conversation starting point and later becomes a running document. As a result, multiple versions of it get created, prices change, the quantities change, the delivery dates change, the delivery locations change, the overall pricing changes, discounts, packs, shipping all these elements showing a variable characteristic will have a tendency to change. It’s as good as a real order but it’s basically a soft commitment. So, this is something which is quite common and most of the organizations solve this problem by implementing their own quote management solutions which are outside the CRM framework.

Typically, CRM talks to the quote management system, once the opportunity is ready to become a quote, a trigger is sent from the CRM to the quote management system with all the relevant details and the quote is generated. The quote process actually happens outside CRM.

Quote Management

But the trend is that people want to see what happened to a quote after it is created. It can’t be another system. People don’t want to jump windows and also, they want to have complete visibility about what is happening in a particular opportunity. Till a quote is accepted by the customer representative, the opportunity is not considered as closed. So they want to know what’s happening on the quote side, how many versions have been created, which ones are sent to the customer, when was it sent, was it sent as an email attachment or was it sent as a printed copy, what was the customer reaction, when did they see it, when they plan to complete it or close it. These are some details sales rep wants to see in their opportunity view itself and they end up achieving it in one of the two ways:

First one is, if the quote management solution the customer using is strong, then we integrate CRM with it. We bring quote into the CRM, we allow CRM to send data to the quote management system and so on. Else if the customer is not having a quote management system and having a system which is very outdated or sometimes the quote management system can even be heavy – heavy in the sense that they may be looking for a simple quote management solutions but they might have gone for a implementation whereby a really heavy weight quote management system is implemented and the sales people are really puzzled on how to use it and they end up not raising quotes in the required numbers.In such cases, they build small quote management functionality inside CRM. It is very simple and straight forward but at the same time, you have to understand the process very well.

How CRMIT can support you?
Accelerate Revenue through Quote ManagementWe have worked with a number of customers and have understood that the quoting process in general is having a fine thread which is common across companies and variations are added on top of it. So that’s where we thought we will create our own quote management solution which sits inside the CRM. It is not a heavy weight system that you need to host elsewhere and then integrate with CRM, switch to it whenever necessary. It is ‘within’ the CRM. So it uses CRM’s architecture, it uses CRM’s own objects, hence it is well connected, easy to access, quick to use as the information need not be pulled out from a third party system. So that’s one of the very key features which add value to the CRM flow by just adding a quote piece to it.

Mobile Quote – Anywhere, Anytime, Any Device

Another common trend that we are observing now is the mobile quote. When reps travel a lot, they carry their mobile devices, tablets and other portable devices and they want to create quotes when they are in front of the customer. Of course they may be connected or disconnected, but all the details that are required for creating a quote should be available to them so that they can create a quote, across the table and can show it to the customer. Once everything is done, the customer says ‘”yes, you send me the quote”, the rep just presses a button and the quote goes to the customer in the format they prefer. This can be improved further by integrating it to a digital signature system so that the customers can readily sign the document in the mobile device itself, or using their Email/ an online digital signature system. This means, system drives the call for action and makes sure that the sale is won.

In short, this is something which is really transforming. Basically, you are moving from your simple cataloging system to a system whereby you can showcase your products and quickly create a quote and then send it across to the customer. This basically completes the loop as far as the purpose of that meeting is concerned. Many of our customers are moving towards this important milestone. Mobile quoting is something that will really transform this industry and CRMIT is working towards bringing the best mobile quoting experience to CRM sales persons using a system which resides inside their CRM so that no learning and unlearning is required. They use the system exactly as they normally use the quote management system and get this important piece of work done within the system itself. We believe this will really provide huge value add to our customers and we are excited to work with variations of the same application and help our customers raise better, customized quotes and close the business quickly.

Inputs from
Naga Chokkanathan
Sr. Director – Innovations
CRMIT Solutions


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Smart Phones for Smarter CRM

blog M-PESA, a phone based money transfer and micro-financing service is said to have had pro-found impact on Kenyan households to manage their money. In a country where only 1 percent Kenyans has a landline, this smart cell phone based service has changed the life of 70 percent population. As per Bill and Melinda Gates Foundation newsletter, a survey showed that 90 percent said that their money was safe with M-PESA and they were “extremely happy” or “very happy” with this service. M-PESA service is just one of the many examples of how smart phones have improved all our lives.  Continue reading


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Influencing Consumer Behavior with Retail and Consumer Insights

Instacart represents an evolutionary path for the retail industry. They do a good job bridging the two worlds in retail. Crowdsourcing is a dead end though. The technological path for retail is going back to its roots.

Retail solves several problems for the consumer. It resolves time, finance, space and information problems of each customer to various individual extents. Industrial retail traditionally has been inward-facing, outbound oriented, aiming to industrialize the retail consumer. The industrialized consumer, being left with little choice, has taken it in stride.

The non-industrial retail, the old heavy-duty retail, is coming back thanks to the digital age. Good old retail is outward-facing, inbound oriented and omnichannel by nature. It constantly defines its neighbourhood and computes its fitment to that neighbourhood. It is expensive and hard work, in return for its high rewards. The new old (let’s call it neo) retail requires more expense and harder work, and its returns are higher still.

The neo retail influences consumer behaviour by asking the customer of their insides. And taking it in stride. The technical ways and means to ask, observe, capture and learn the individual customer’s needs are available at low costs today. Operating the enterprise upon that data is just as viable.

For the neo retailer the work of analyses and optimizations is outside the shop than inside it. The neo retailer makes a habit of keeping high prices and earning them. Walmart and Neiman Marcus have more in common than meets the eye.

About CRMIT Solutions:

CRMIT Solutions is a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud.

We are committed to provide customers with the best service in the industry. Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do.

Testimony to Customer Excellence


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CRMIT Solutions opens new Customer Experience Center in Atlanta

CRMIT's New Customer Experince Center in Atlanta Rapid growth on our flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future customers in Central and East Coast.

CRMIT solution is currently headquartered in Bay Area, California and has seen significant growth in cloud computing practices as it continues to expand. We  supports our global customers spread over 25 countries, through our subsidiaries in Australia, USA, Europe, Malaysia, India and Middle East. With the rapid growth on our flagship Customer Experience expertise, CRMIT has also opened a new Customer Experience Center in Atlanta.  This new location will allow CRMIT to remain agile and add resources in key geographies to extend focused and immediate support to existing and future customers across Central and East Coast.

The new Customer Experience Center will offer comprehensive cloud & CX solutions to help customers address their business challenges and increase their competitiveness. With 200+ certified CRM/CX consultants and 250+ successful cloud CRM deployments across 25 countries globally, CRMIT Solutions offers companies to enable their customer journey from everywhere the customer belongs, across both assisted & self-assisted channels including web, social, mobile, and contact center channels.

CRMIT Solutions is celebrating the 10 years of excellence in the business of cloud based Customer Experience solutions and listed amongst CIOReview’s “20 Most Promising Cloud Computing Companies”. Also recognized as the largest cloud based CRM deployment partners with several leading Fortune 100 companies spread globally across various domains including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector and travel and transportation. CRMIT Solutions has successfully accomplished 24,000+ hrs of CRM training engagements globally.

As an established Oracle® Platinum Partner and a proven track record, CRMIT Solutions demonstrates a commitment to excellence with certified skills in Oracle® cloud-based customer sales, marketing & Service solution. CRMIT Solutions’ extensive domain experience, technological excellence and stress on timely responses are the key differentiators. Through a global delivery model and structured methodologies, CRMIT Solutions delivers innovative cloud based CRM solutions worldwide with 100% customer satisfaction.

“Our goal is to provide the best customer experience solutions wherever our clients are in the world, and where opportunities exist for increasing our client base.  Everything we do – every order, every delivery, every service, every offering – centers on the satisfaction of our customers, and making them more efficient at what they do. With this vision, we are delighted to expand our presence in the dynamic and exciting US market to further support our clients’ business needs and drive innovation within the industry.” said Vinod Reddy, Founder and CEO, CRMIT Solutions.


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CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

OPN Specialized Partner for Oracle RightNowOracle Recognizes CRMIT Solutions for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer’s journey.

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, CRMIT Solutions has been recognized by Oracle for its experience in delivering services specifically around Oracle Service Cloud through competency development, business results and proven success.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Oracle Service Cloud delivers exceptional customer experiences (CX) across the web, social networks and contact centers, via the cloud. Oracle Service Cloud gives clients the power to manage the three     channels that matter most in their customer’s journey.

Oracle Service Cloud

 

In conjunction with Oracle Service Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients to engage with their customers across channels. With Certified Oracle RightNow consultants, solution architects, implementation & support specialists, CRMIT offer an approved rapid deployment solution to deliver projects more quickly, cost effectively and with enduring knowledge transfer.

Oracle RightNow CX Cloud Service

For customers to realize fast track implementation with minimal risk and maximum ROI, CRMIT offers Fixed Scope Offerings (FSO) to GO LIVE in less than 5 WEEKS which includes fast setup, configuration, testing and deployment of multiple Oracle Service Cloud modules.

Oracle Service Cloud Solutions

Follow our best practice guidelines and project plan, throughout the lifecycle of project for a successful RightNow CX Cloud Service release to accomplish your overall business objectives.

Vinod Reddy, CRMIT Solutions“We are very proud to have achieved OPN Specialization for Oracle Service Cloud. This accreditation is a testimony to our in-depth knowledge and expertise in Oracle Service Cloud, which has indeed supported our clients for a unified cross-channel service solution to help strengthen customer relationships, improve resolution rates and increase sales,” said Vinod Reddy, Founder and CEO, CRMIT Solutions.


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CRMIT makes it to the covers of CIOReview & adjudged among 20 Most Promising Cloud Computing Companies

While India & NaMo makes news globally, CRMIT Solutions makes it to the covers of CIOReview & the 20 most promising Cloud Computing Companies.

CRMIT Solutions makes it to the covers of CIOReview

CIOReview, the leading technology magazine has featured and recognized CRMIT Solutions as one of the ’20 Most Promising Cloud Computing Companies’ 2014 which are helping enterprises move to the cloud and are developing products and services to make this move seamless. A distinguished panel comprising of CEOs, CIOs, industry analysts and the CIOReview board scrutinized several companies and finalized the list of ’20 Most Promising Cloud Computing Companies’, who are at the forefront of addressing the real challenges

CRMIT Solutions among ’20 Most Promising Cloud Computing Companies’ 2014

It’s the 10 long years of leadership, efforts, and innovations that ranks CRMIT to this elite platformTo achieve this goal, CRMIT has gone through extensive transformation, enacted numerous changes to its operations and demonstrated prowess in the most important facets of CRM Cloud business for today’s enterprises.

The Cloud Computing India market size is predicted to increase to $4.5 billion by 2015 at a CAGR of 40 per by 2014 according to other industry forecasts. Indian Software-as-a-Service (SaaS) Cloud market in India has reached upto 84% within the last 2 years and will reach 410 million by 2014. Almost two-thirds of Indian CIOs will run and manage their businesses via cloud computing in following two years.

Customers today are more information-enabled and mobile, and have higher expectations than ever before. They demand services that are always on and accessible from a range of touch points, including smartphones, tablets, retail kiosks and of course social media.

CRMIT Solutions offers companies to enable their customer journey from everywhere the customer belongs, across both assisted & self-assisted channels including web, social, mobile, and contact center channels. With over 200+ certified CRM/CX consultants and over 250+ successful CRM deployments globally across 25 countries, CRMIT Solutions offers a range of CX extensions and migration utilities for various CX cloud environments including marketing automation, sales force automation, service automation and social media enablement.

CRMIT Solution Enabling Next Generation Customer Experince

“We are very proud to have achieved this recognition as the most promising cloud CRM Companies. This accreditation is a testimony to our in-depth knowledge and expertise in CRM Cloud domain, which has indeed supported our clients to drive customer experience,” said Vinod Reddy, Founder and CEO, CRMIT Solutions. He added “being one of the largest cloud CRM deployment partners in the industry today with more than 250 deployments globally, CRMIT Solutions backs its experience, with keen focus on customer engagement and satisfaction to steer ahead of competitors”

The achievement goes out to show the dedication with which the CRMIT Team has worked in the past few years and if that is continued, surely there is a lot more to expect in the future.

We truly hope that CRMIT sees more success and recognition in the coming days!