Tag: Customer Support

Can Remote Device Monitoring benefit Field Service organizations?

by Global Marketing Team, posted in Customer Service, customer support, CX

How to deliver a knock-your-socks-off customer experience (CX) during Field Service? Does Customer Service experience ensure winning your customers for rather longer tenure than anticipated? In a non-creepy style, of course. Today's field service management apps are not only limited to resource tracking. Location is great to know, but it's just the beginning of what … Continue reading Can Remote Device Monitoring benefit Field Service organizations?

CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

by Deepti Sharma, posted in Uncategorized

Oracle Recognizes CRMIT Solutions for Expertise in Implementing Innovative and Value-Added Solutions to Oracle Service Cloud for a unified cross-channel (web, social and contact centre) service solution that matter most in the customer's journey. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the … Continue reading CRMIT Solutions Achieves Oracle PartnerNetwork Specialization for Oracle Service Cloud

Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

by Deepti Sharma, posted in Analytics, Collaboration, CRM, Customer Service, CX, CXM, mCRM, Mobile CRM, Mobile Devices, Mobiles, User Adoption, User Experience, Why CRM?

The mobile device and mobile apps are changing the customer experience and forcing organizations to rethink how users across all demographics access and activate content, services, commerce, and critical business applications. It’s clear that organizations no longer consider mobility the last step toward implementing a business application. Instead, they see it as the first and … Continue reading Delivering workforce the most engaging, interactive information anytime, anywhere from a completely mobile perspective

Unlock the Potential of CLOUD @Oracle #CloudWorld Melbourne on March 4, 2014

by Deepti Sharma, posted in Cloud, CRM, CRMOD, Customer Service, CX, CXM, Oracle, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, Oracle Open WOrld, oracle sales cloud, SaaS, Sales Cloud, User Adoption, User Experience, UX

Cloud applications are changing the way we do business. What's your strategy? Everyone talks about the benefits of cloud applications, but how many organizations truly realize them? Many businesses are still organized and operate as they did before cloud, before social, before mobile, before big data and analytics arrived. Imagine for a moment what your … Continue reading Unlock the Potential of CLOUD @Oracle #CloudWorld Melbourne on March 4, 2014

CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

by Deepti Sharma, posted in CRM, CRMOD, Customer Service, CX, Email Workbench, Oracle CRM On Demand, Oracle Fusion CRM, Oracle Marketing On Demand, oracle sales cloud, Press Release, Sales Cloud, User Adoption, User Experience, Why CRM?

The new CRM++ Email Workbench v1.4 enhances CRM usability with features including multiple file attachments, WYSIWYG editor, image embedding and template management. These features are seamlessly integrated to manage, capture, collate, respond and distribute important customer email activity all within the CRM system.  CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience … Continue reading CRMIT launches upgraded Email Solution for CRM systems to enable Customer Experience

New Age Customer Self Service Portals for CRM

by CRMIT Solutions, posted in Cloud, CRM, Customer Service, Oracle CRM On Demand, Oracle Fusion CRM, Self Service Portal, Service Management, Service Request Management, SSP

Traditionally, CRM self service portals used to be the web support channel for customers. Some companies extended this concept and used such portals for employee management, dealer management etc. However, such use cases are very minimal. Even today, majority of the self service portals in the market focus on these standard functions only: Register / … Continue reading New Age Customer Self Service Portals for CRM